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 | 12 Communications Trends for 2012 (177kb) | | | | 2012 Communications trends predictions white paper about what trends to expect to see in 2012 and the implications to businesses. |
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| 2011 Gartner Magic Quadrant for Corporate Telephony | | | | Because voice is a key component of a UC strategy, and may be sourced in increasingly different ways, this Magic Quadrant focuses on technology vendors that design, manufacture and distribute a combination of hardware and/or software products to provide telephony solutions that satisfy stand-alone voice requirements of users, while enabling IT planners to meet broader UC requirements by expanding communications capabilities from the existing platform. |
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| 2011 Gartner Magic Quadrant for Unified Communications | | | | This research report captures Gartner's view of the general state of the UC market at the time of publication and evaluates vendors' capabilities on a global basis. It is not intended to be specific advice for a specific company or situation; rather, it is intended to provide a general and high-level view of the vendors and their products including Avaya. |
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| 2011 Gartner MarketScope for Enterprise Mobile Communication Gateway | | | | Get insight into the status and future of combining wireless mobile phones into the enterprise telephony system. The technology to support mobile devices onto enterprise systems is widely available, but only a small percentage of companies are deploying it. Gartner expects that mobile integration will happen as UC platforms that support mobile UC are deployed, versus using stand-alone EMCG platforms. |
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| 5 Top Challenges for Migrating UC into Data Networks (249kb) | | | | Migration of a unified communications (UC) infrastructure into the data center is a major project, spanning several IT functions previously managed independently. This type of project requires resources from across IT to engage to develop the business case, understand the challenges and execute a successful project plan. This Gartner survey analysis provides insights into when organizations plan to migrate their UC infrastructure to the data center, and the benefits and challenges of this migration as seen from a data center manager's perspective. |
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| 7 Ways to Boost Customer Loyalty (211kb) | | | | Learn how the financial services industry is struggling to adjust to the post-recession world. With a decrease in cutomer profitability, and reduction in customer loyalty, how will banks and financial institutions recover. Read this white paper and understand proven practices to help deliver greater profitability through improved customer loyalty, to deliver greater competititive advantage. |
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| A Perspective on the Evolution of the Data Center (490kb) | | | | Avaya is focused on addressing the needs of CIOs saving money, driving new revenue streams, increasing customer loyalty, and creating competitive differentiation. The launch of Avaya Virtual Enterprise Network Architecture (VENA), a revolutionary end-to-end virtualization architecture, simplifies data center and campus networking. This collection encourages CIOs to know what options are available, compare competing standards and read a Yankee Group industry report discussing the evolution of the data center and the concept of “network fabric” as a critical business success factor. |
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