This suite of call routing software uses automatic call distribution technology for routing and resource selection, allowing agents to handle calls more effectively and improving overall productivity
This application gives contact center agents the tools they need to be more productive, whether they work at corporate headquarters, at branch offices, or from their homes.
Business Advocate offers contact center managers and customer service executives a new methodology for intelligently automating alignment of enterprise objectives with agent and management performance as well as customer needs.
Avaya Call Management System provides the information and call management software customers need to monitor and analyze the performance of their call center operations.
