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arrow 셀프 서비스
 
Avaya Self Service solutions offer businesses the ability to realize a rapid return on investment from deployment of integrated speech applications that deliver a superior customer experience.
arrowAccessibility
 
Avaya communication solutions are designed to help governments and businesses provide equal access for both employees and customers with special sensory needs. These proven, best-in-class solutions enable organizations to offer a broader range of jobs to employees with physical or sensory challenges, to better serve the needs of a wider range of customers, and to comply with equal access regulations such as Section 508 of the Rehabilitation Act Amendments of 1998.
arrowAvaya Notification Solution
 
arrowAvaya Unified Communications with Microsoft
 
arrowDistributed IP Contact Center
 
Businesses with multi-site contact centers can dramatically reduce costs and improve responsiveness to marketplace needs using IP telephony. Today's business realities drive a new multi-site contact center model that is flat, consolidated, and global in nature.
arrowHome Agent
 
Avaya Home Agent lets contact center agents work at home, in a remote office, or anywhere there's an Internet connection. It supports both flexible work arrangements and virtual contact centers. Benefits include lower turnover and access to qualified agents around the world.
arrowIntelligent Customer Routing
 
Intelligent Customer Routing lays the groundwork for open, best-of-breed solutions through a new deployment and call management model that leverages key Avaya architectural components such as Voice Portal. This gives businesses the ability to interact fully with their customers by leveraging communications enabled business processes (CEBP) to respond to business or quality changes, automate or monitor data driven activities to detect and respond to events, and proactively respond to potential negative trends in business data.
arrowMaintenance for Small and Medium Enterprises
 
arrowMidsize Enterprises
 
arrowMobile Workers
 
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