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 | 셀프 서비스 | | | | Avaya Self Service solutions offer
businesses the ability to realize a rapid return on investment from
deployment of integrated speech applications that deliver a
superior customer experience. |
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| Accessibility | | | | Avaya communication solutions are designed to
help governments and businesses provide equal access for both
employees and customers with special sensory needs. These
proven, best-in-class solutions enable organizations to offer a
broader range of jobs to employees with physical or sensory
challenges, to better serve the needs of a wider range of
customers, and to comply with equal access regulations such as
Section 508 of the Rehabilitation Act Amendments of
1998. |
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| Distributed IP Contact Center | | | | Businesses with multi-site contact centers can
dramatically reduce costs and improve responsiveness to marketplace
needs using IP telephony. Today's business realities drive a new
multi-site contact center model that is flat, consolidated, and
global in nature. |
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| Home Agent | | | | Avaya Home Agent lets contact center agents work at home, in a remote office, or anywhere there's an Internet connection. It supports both flexible work arrangements and virtual contact centers. Benefits include lower turnover and access to qualified agents around the world. |
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| Intelligent Customer Routing | | | | Intelligent Customer Routing lays the
groundwork for open, best-of-breed solutions through a new
deployment and call management model that leverages key Avaya
architectural components such as Voice Portal. This gives
businesses the ability to interact fully with their
customers by leveraging communications enabled business processes
(CEBP) to respond to business or quality changes,
automate or monitor data driven activities to detect and respond to
events, and proactively respond to potential negative trends in
business data. |
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