Privacy Statement
Your privacy is important to Avaya. This statement discloses the information practices, including what type of information is gathered and tracked, how the information is used, and with whom the information is shared.
 

Avaya Inc. is a licensee of the TRUSTe Privacy Program. TRUSTe is an independent, non-profit organization whose mission is to build users' trust and confidence in the Internet by promoting the use of fair information practices. This privacy statement covers the site www.avaya.com and pages linking from our site in the Careers section that are hosted on our 3rd party service providers URL. These pages are indicated by providing a link to the Avaya privacy statement. Because this web site wants to demonstrate its commitment to your privacy, it has agreed to disclose its information practices and have its privacy practices reviewed for compliance by TRUSTe.  

If you have questions or concerns or suggestions regarding Avaya's privacy policy, please contact: 

Avaya Customer Response Team
Postal Address: Avaya Inc.
211 Mt. Airy Road
Basking Ridge, NJ 07920
Email: executiveoffic@avaya.com
Web site URL: http://www.avaya.com/gcm/master-usa/en-us/tasks/connect/contacts/corpcontact/corpform/contactavaya.htm

If you do not receive acknowledgement of your inquiry or your inquiry has not been satisfactorily addressed, you should then contact TRUSTe at: http://www.truste.org/consumers/watchdog_complaint.php. TRUSTe will then serve as a liaison with the Web site to resolve your concerns. However, please understand the TRUSTe Privacy Program covers only personal data that is collected through this Web site, and does not cover personal data that may be collected through software downloaded from the site.

Avaya Inc. abides by the EU (European Union) Safe Harbor framework as set forth by the Department of Commerce regarding collection, use, and retention of personal data from customers and/or potential customers from the European Union through the avaya.com domain.

Avaya Inc. and its worldwide affiliates (collectively "Avaya") have long recognized that individuals with whom we conduct business value their privacy. However, in order to conduct global business in this increasingly electronic economy, the collection of Personal Data is often necessary and desirable. It is Avaya's goal to balance the benefits of e-business with the right of individuals to prevent the misuse of their personal data.

The Collection of Personal Data

Please be aware that most of our websites are available and open to you without having to provide any Personal Data (defined below). However, in order to access and use certain Avaya websites or parts of websites, Avaya may request Personal Data from you, like your name, e-mail address, company name and telephone number (personally identifiable information or "Personal Data"). Avaya uses this information to customize your experience on our web site and provide you with a password to use these web sites, or for the purposes stated at the time of collection, such as participation in a promotion. You have the right to refuse to provide this information, however access to certain secure portions of the website(s) will not be provided.

By registering on the Avaya web site, you will be deemed to have consented to the use, transfer, export and retention of your Personal Data as set out in this privacy statement. Consequently, after registering, Avaya may use this submitted information for the purposes for which you and Avaya have intended and to provide you with additional information, such as alerting you to products and services that can assist you in your business, promoting site registration, and assisting in order processing. Avaya will maintain Personal Data in a secure environment through a secure connection/encryption to ensure confidentiality. Avaya aims to ensure that any Personal Data held by Avaya it processes is accurate. You may update or amend your Personal Data held by Avaya by changing your profile information on the site(s) for which you have registered or by contacting Avaya at: executiveoffic@avaya.com or submitting a request by contacting Avaya. If you wish to delete any inaccuracies with your Personal Data, please see the “Your Rights” section below.

Avaya may also use third party sources of information to qualify clients, potential clients, resellers and distributors.

Tell-A-Friend

If you choose to use our referral service to tell a friend about our site, we will ask you for your friend's name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. Avaya does not store this information.

Transfer of Personal Data

WHEN YOU SUBMIT Personal Data TO AVAYA, YOU ACKNOWLEDGE AND AGREE THAT AVAYA MAY TRANSFER MY Personal Data TO, AND RETAIN AND PROCESS MY Personal Data IN, ANY AVAYA CORPORATE SITE(S) INCLUDING BUT NOT LIMITED TO ITS CORPORATE HEADQUARTERS IN THE UNITED STATES, REGARDLESS OF THE COUNTRY IN WHICH YOU REGISTERED. IF YOU DO NOT APPROVE OF SUCH TRANSFER, PROCESSING AND/OR RETENTION, DO NOT SUBMIT Personal Data TO AVAYA.

Collecting Domain Information

Avaya also collects domain information (e.g. IP address and referring URLs) as part of its analysis of the use of this site. This data enables us to become more familiar with which customers visit our site, how often they visit and what parts of the site they visit most often. Avaya uses this information to improve its web-based offerings. This information is collected automatically and requires no action on your part. We do not tie Personal Data to domain information, except as necessary to prevent abuse or fraud on our site.

Disclosure to Third Parties

If you request something from the Avaya Web site, for example, a product or service, a callback, or specific marketing materials, we will use the information you provide to fulfill your request. To help us do this, we may share your Personal Data (with the exception of account, credit card and ordering information) with others, who can alert you about new products and services to improve your competitive edge. These business partners act as service providers on our behalf to fulfill the services you have requested to receive.

From time to time, we use other third parties to provide services on our behalf, such as for facilitating our marketing e-mails. We share your Personal Data with these third parties as necessary to provide that service on our behalf. In such cases, the organizations are not permitted to use your Personal Data for any secondary purposes. If you do not wish to be contacted by Avaya, please visit http://www.avaya.com/unsubscribe. Avaya does not share, sell, rent, or trade personally identifiable information with third parties for their promotional purposes.

Avaya may disclose aggregate statistics about our site visitors, customers and sales in order to describe our services to prospective partners, advertisers and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifying information. Avaya may disclose Personal Data if required to do so by law or if it believes that such action is necessary to protect and defend the rights, property or personal safety of Avaya, the site or its visitors. Avaya may disclose your Personal Data in the event of any sale or transfer of its business or assets. For information on changes in use of your Personal Data in the event of such a sale or transfer, see the "Your Rights" section below.

Use of Cookies

Some Avaya websites use "cookies," which are small files that the site places on your hard drive for identification purposes. A cookie is a piece of data that a Web site can send to your browser, which may then be stored on your computer as an anonymous tag that identifies your computer but not you. Cookies are used to better serve you when you return to the Web site. You should note that cookies cannot read data off of your hard drive. Your web browser may allow you to be notified when you are receiving a cookie, giving you the choice to accept it or not. By not accepting cookies, some pages may not fully function and you may not be able to access certain information on Avaya websites. Some of our business partners (e.g., tracking utility services) use cookies on our site. We have no access to or control over these cookies. This privacy statement covers the use of the cookies by www.avaya.com only and does not cover the use of cookies by any 3rd party.

Your Rights

YOU MAY HAVE A LEGAL RIGHT TO A COPY OF ALL THE Personal Data ABOUT YOU HELD BY AVAYA. IF YOU WISH TO OBTAIN A COPY OF PARTICULAR INFORMATION PROVIDED TO AVAYA, OR IF YOU BECOME AWARE THE INFORMATION IS INCORRECT AND YOU WOULD LIKE US TO CORRECT OR DELETE IT, CONTACT US AT EXECUTIVEOFFIC@AVAYA.COM. WE WILL RESPOND TO YOUR REQUEST WITHIN 5 BUSINESS DAYS.

In the event Avaya conducts a business transition, such as a merger, acquisition by another company, or sale of all or a significant portion of its assets, your personally identifiable information (Personal Data) will likely be among the assets transferred.  You will be notified via email or prominent notice on our Web site for 30 days of any such change in ownership or control of your Personal Data.

Avaya reserves the right to change, modify or update this statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here by means of a notice on our home page.

Last Updated: 11/30/2007