Avaya Aura® Performance Center

Reportería y análisis de extremo a extremo

Most Advanced Phonetic Speech Analysis Technology

  • Phonetic engine for advanced and effective phonetic speech analysis, providing fast processing speeds and maximum search accuracy which differentiates it from competitors’ speech-to-text engines

Vendor-Agnostic, Third-Party Integration

  • Support for Avaya Call Recording and other third-party recording applications.
  • A plug-in interface to easily connect to and automate integration with best-of-breed third-party business intelligence and analysis platforms

Actionable Business Intelligence

  • Avaya Aura Performance Center provides a Datamart for Call Management System Summary and External Call Handler data. Oracle Business Intelligence Enterprise Edition provides a rich and comprehensive report model for building dashboards, analysis and reports.

Hardware y software de análisis de flujo de contactos

Contact Flow Analytics es una solucón de vuelta de llave sobre un servidor suministrado por Avaya, implementada en configuración todo en uno y diseñada para soportar una variedad de segmentos de llamadas en horas pico y las duraciones de almacenamiento de datos. 

  • Avaya Performance Center CI Foundation Software
  • Contact Flow Analytics software y licencias por agente
  • Avaya Aura Performance Center infraestructura de servidor vuelta de llave de host múltiple
  • Call Management System administrador exterior de llamadas
  • AAPC cargados de perfil del cliente
Requiere Internet Explorer 8.0

Contact Flow Analytics Hardware and Software

Contact Flow Analytics is a turnkey solution on an Avaya-provided server, deployed as an all-in-one server configuration, and designed to support a range of peak-hour call segments and the data storage durations. 
  • Avaya Performance Center CI Foundation Software
  • Contact Flow Analytics software and per-agent licenses
  • Avaya Aura Performance Center multi-host turnkey server infrastructure
  • Call Management System External Call Handler
  • AAPC Customer Profile Loader
Requires Internet Explorer 8.0

Avaya Speech Analytics Hardware and Software

  • Avaya Speech Analytics, Desktop Client
  • Avaya Aura® Performance Center, Speech Analytics module and Business Intelligence (BI) Reporting User licenses
  • Avaya Aura® Performance Center, Foundation
  • Avaya Aura® Performance Center, Analytics All-In-One server

Conectate con Avaya