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Meeting Guest Needs
with Exceptional Service

At the Renaissance® Montgomery, guests receive mobile phones so they're reachable anywhere on site during their stays.

Delivering a Better Customer Experience

Pan Pacific Hotels uses IP telephony to
route calls to the right agents, integrate applications, and network staff.

Recently, the Hospitality industry has faced many challenges, including a global recession, a credit crisis, natural disasters, pandemics, and terrorist attacks. But now, for the first time in more than a year, STR reports show an increase in occupancy and revPAR. However, average daily rates continue to slide slightly as hoteliers struggle to keep rate structures intact. But with positive signs bubbling, we feel confident global room supply will continue to grow. Occupancy always recovers much faster than room rates, and soon average daily rates will catch up.
As you look for ways to save, but also grow, Avaya hospitality communications solutions can help you use communications to enable your business strategies:
  • Get customer attention, starting at first contact, by improving call routing to the best resources.
  • Boost productivity by linking your mobile staff to the main office and each other.
  • Differentiate your guest experience by offering advanced, yet easy communications options.
Avaya offers a portfolio designed for Five Diamond hotels, limited service hotels, and anything in between.