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Now more than ever, financial services companies are challenged to build customer loyalty while significantly improving the cost effectiveness of operations. Companies need to offer differentiated products and services to manage the customer relationship profitably. Avaya has solutions and services to specifically address these challenges.
Using Avaya cost-effective and reliable communications infrastructure, a regional bank with 950 branches and 6 call centers saved $28 million over 5 years. With Avaya communications solutions and services, a U.S. $5 billion Credit Union was able to communicate better with customers, resulting in a $35.5 million reduction of delinquencies in 8 months.
Avaya can show you the best practices to acquire, retain, and collect from customers to maximize your investments in servicing. We can show you how to use communications technologies and services to reach your business goals and empower your staff to be more productive—all while saving money.