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The Tipping Point and Your Contact Center

  • November 3, 2009
  • Paul Dunay

Back in the year 2000, Malcolm Gladwell published his landmark book called The Tipping Point. And little did he know 9 years later he would have set the stage for how many...  Más

Do They Even Sell Black and White TVs Anymore?

  • October 28, 2009
  • Jon Alperin

My wife and I are finishing our basement, if for no other reason than to reclaim our family room from the myriad of toys a 2-years needs to keep themselves entertained...  Más

Where There's Smoke…

  • October 27, 2009
  • Jon Alperin

In elementary school, we're taught lots of valuable lessons, often compressed into sound bites like "Where there's smoke, there's fire." While it may not always be true, the...  Más

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Webinario VoiceCon: Aprovechando al máximo la telefonía IP

  • marzo 26
  • Online

Participa junto a Avaya y VoiceCon en una sesión de 60 minutos de duración que le ayudará a comprender cómo las tecnologías emergentes rebasan las barreras que separan el mundo de la voz y los datos. Entenderá cómo su sistema de telefonía IP se integra en sus procesos de negocio y facilita las comunicaciones dentro de la empresa y entre clientes y partners. 

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