Customer Engagement

Customer engagement represents a positive, value-creating relationship between customers and an organization throughout the customer journey. In today’s digital era, customers demand and expect a consistent and seamless experience across multiple touch points, both physical and digital.  Avaya offers contact center solutions that enable you to build a customized portfolio of applications—to drive stronger customer engagement and promote higher customer lifetime value.

Contact Center Efficiency

Exceptional Customer Engagement Starts with Smart Resource Management
  • • Manage Growing Call Volumes while Optimizing Service
  • • Improve Operational Performance
  • • Improve Agent Engagement and Productivity
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Customer Experience

Make Your Customer Experience Unique, Personal and Enduring

  • • Reduce Customer Effort
  • • Improve Customer Satisfaction and Loyalty
  • • Increase Customer Lifetime Value
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Topline Growth

Turn Your Contact Center into a Revenue Generator
  • • Proactively Engage Customers in More Cross-Sells and Up-Sells
  • • Identify, Engage, and Close Opportunities via Any Channel
  • • Respond Effectively to Changes in Demand
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Solutions by Business Need

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Real-time Communications

Put real-time communications into the applications and processes your customers and teams use every day. Become more streamlined and responsive, plus support greater productivity, innovation, and customer satisfaction.

Solutions by Business Type

Business Size

Industry

Avaya provides integrated, customized solutions to meet the challenges of specific industries. Connected, omnichannel customer experiences can help increase customer sat and loyalty. Mobile and global engagement capabilities can help boost team productivity and performance.

U.S. Government Solutions

Enable and enhance government communications in the digital age. Avaya facilitates Unified Communications, advanced collaboration tools, contact center and customer service management, and networking innovations—all perfected and proven to enhance productivity and deliver efficiencies across enterprise-wide engagement.

16 Consecutive Years
Avaya in the Leaders Quadrant of the Gartner Magic Quadrant for Contact Center Infrastructure for the 16th Consecutive Year

Avaya in Leaders Quadrant of Gartner Magic Quadrant for Contact Center Infrastructure

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No-Cost Upgrade for Key Components in Your Contact Center

Save up to 60% Now—Switch Your Existing Contact Center to an Avaya Solution

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Webinar
Digitally Transforming the Customer Experience—From What You Have to What Customers Expect

Digitally Transforming the Customer Experience—From What You Have to What Customers Expect

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