Topline Growth

Turn Your Contact Center into a Revenue Generator

Documents and Videos

Brochures

Avaya Customer Engagement Solutions [PDF]

17 Dec 2015
Expanding on the performance, reliability and flexibility of the Avaya Aura® platform, Avaya Customer Engagement solutions provide the foundation on which to build a customized portfolio of customer engagement applications for the contact center, tailored to your organization’s customer experience strategy and goals.

Proactive Contact [PDF]

27 Feb 2015
Find out how Proactive Contact, Avaya’s premier outbound dialer, has led the industry for decades through innovation, performance and reliability. Learn how this solution can help you lower your cost per contact and reach your customer communication goals faster.

Avaya Proactive Outreach Manager [PDF]

27 Feb 2015
Overview of how Avaya Proactive Outreach Manager helps you better engage customers through interactive SMS, email, and phone-based notifications and agent-based predictive dialing campaigns.

Avaya Proactive Notifications [PDF]

08 Apr 2014
Dynamic two-way contact center interactions that help boost revenue, shrink profit leakage, reduce inbound call volumes and free up agent resources.

Infographics

Customer Experience IS the battleground [PDF]

07 Mar 2016
The competitive battleground has shifted, to stay relevant, businesses must embark on a digital business transformation to keep up with the speed of their customers.

Videos

Avaya Customer Engagement Solutions for Topline Growth [2:46]

01 Jun 2015
Avaya Customer Engagement Solutions help companies improve Topline Growth by enabling them to adapt to rapidly changing markets and meet customer demands for new means of engagement. See how Damart and Carlos’s Bakery are doing it.

Avaya Managed Services [3:33]

05 Jan 2015
Watch a brief overview video of the Avaya Managed Services portfolio. Review our solutions and some of the benefits our clients receive.

Multichannel Proactive Customer Engagement [1:40]

04 Jan 2015
This short video demonstrates how an insurance company is improving the customer experience using automated text messaging to anticipate customer needs.

White Papers

Youbiquity Finance 2016 - Retail Banking

27 Jun 2016
For nearly five years, Avaya and BT’s Youbiquity Finance research has informed the channel strategies of some of the world’s leading financial organisation. From phone, email, internet self-service, apps and web-chat, to social media or video conferencing, the Youbiquity Finance research has revealed how consumers’ expectations of financial service providers are changing. Now, in 2016, we have conducted another round of Youbiquity Finance research. Based on the views of 3,014 respondents across Germany, Spain and the UK, this research outlines the key trends in consumer behaviour in banking and insurance when it comes to sales and customer service channels.

Youbiquity Finance 2016 - General Insurance

27 Jun 2016
For nearly five years, Avaya and BT’s Youbiquity Finance research has informed the channel strategies of some of the world’s leading financial organisation. From phone, email, internet self-service, apps and web-chat, to social media or video conferencing, the Youbiquity Finance research has revealed how consumers’ expectations of financial service providers are changing. Now, in 2016, we have conducted another round of Youbiquity Finance research. Based on the views of 3,014 respondents across Germany, Spain and the UK, this research outlines the key trends in consumer behaviour in banking and insurance when it comes to sales and customer service channels.

The Significance of Customer Engagement: An Investigation into Customer Lifetime Value

10 Nov 2015
Customer engagement is critical to CLV–the present value of all the future cash flows attributed to a customer relationship. To achieve maximum CLV, you need to quantify the value of customer engagement by determining the optimal mix of strategy, people, processes, culture, and technology.

The New Rules of Engagement [PDF]

30 Jun 2015
Authored by Kevin Kennedy, Avaya President and CEO, this paper explains why strong leaders should dispel 3 myths of communications—myths of openness, collaboration, and consumerization—to achieve success in 21st century business communication.

Customer Engagement: From Interactions to Relationships

19 Mar 2015
Best-in-class firms employ well-planned and executed programs that improve customer experience. This Aberdeen research study shows how delivering consistent and personalized messages through omni-channel interactions is the key to differentiation in today’s marketplace. Learn how top companies are creating and keeping happy customers, optimizing employee performance, and improving revenue.

The Critical Role Accuracy and Speed Play in Outbound Call Detection in Today’s Regulatory Environment

10 Nov 2014
Your outbound dialing solution could be costing you. Learn how the speed and accuracy of your outbound dialing solution can impact your ability to generate revenue and reduce costs. Plus, learn how to quantify the additional revenue you could be generating with even a 1% improvement in outbound call detection accuracy.

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