Topline Growth

Turn Your Contact Center into a Revenue Generator

Baking legend Buddy Valastro talks cake, business growth, and Avaya engagement solutions.

Carlos Bakery Case Study Video2:42

Drive Revenue by Meeting Rapidly Changing Market and Customer Demands

  • Improve top line revenue by engaging effectively with your customers. Studies show that when businesses excel in customer experience, they outperform the S&P 500 by, on average, 26%.
  • Position your contact center as a revenue generator, not just a cost center. Our comprehensive portfolio of professional services, proactive communication and omnichannel contact center solutions enable you to quickly adapt to evolving customer needs and engagement preferences.
  • Identify opportunities that arise via web, social, mobile, or self-service channels. Proactively engage to uncover new customers, retain existing customers, and increase your share of wallet.

• Proactively Engage Customers in More Cross-Sells and Up-Sells

Take advantage of having proactive notifications and predictive dialing on one unified platform. Integrate with CRM data to improve your organization’s ability to execute multimedia cross-sell and up-sell campaigns.

• Identify, Engage, and Close Opportunities via Any Channel

Regardless of how a customer engages with your organization, leverage a single platform for omnichannel experience management to orchestrate automated and live agent interactions across any and all channels.

• Respond Effectively to Changes in Demand

Quickly add new services and manage spikes in customer demand with your choice of public, private, or hybrid cloud delivery models.

Customer Story
HomeChoice

Make the Shift to Become a Profit Center

Enable your customer service and marketing departments to make each engagement count. Even when you deliver a product or service notification via SMS/text or your mobile application, make it easy for customers to take action and respond back with a simple text or a click of a button. Seamlessly connect all points of engagement, integrate callback services, generate dynamic call scripts and tie in CRM data. By providing the necessary context and tools, you empower your contact center agents to drive engagements forward, recommend new products and services, and keep your customers coming back for more.

Integrate Opportunities to Close More Sales

Use automation to reach more live customers who want to interact via online and mobile channels, and convert each engagement. Identify customers who first self-serve and then deliver real-time responses with an automated chat invitation. Even escalate customers to a live agent chat or video call to provide a more personal experience. Engagements that blend automation with personalized service enable reduced shopping cart abandonment, improved order completion rates, and improved customer care.

St. George Bank Cuts 40 Seconds Off Customer Wait Time

Benefits: Improved Customer Service, Increased Productivity, Reduce Cost
Topics: Virtualization, Work @ Home
St George Bank
White Paper
Frost & Sullivan: Success through Customer Lifetime Value
Services
Avaya Contact Center Managed Services

Build a High-performance Contact Center with Avaya Managed Services  

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Executive Guide
7 Things You Didn’t Know Were Possible with Self Service and Automation

7 Things You Didn’t Know Were Possible with Self Service and Automation

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