State and Local Government

Create a More Secure Future for Your Community and Jurisdiction With Advanced Communications and Collaboration Solutions

Simplify Communications, Improve Efficiencies, Enhance Collaboration, and Improve Citizen Satisfaction and Public Safety

  • Leverage innovative technologies that enhance security, citizen services, and pubic employee productivity—all within reach of shrinking budgets.
  • Improve emergency responses with Next Generation 9-1-1 solutions capable of adding additional context to the location of a caller by enabling multichannel communications.
  • Enhance your quality of service with streamlined emergency interaction center solutions—so you can identify and resolve citizens' issues quickly and efficiently.
  • Increase staff productivity with personal and group unified communications from any device.
Avaya Emergency Communication Solutions

• Public Safety: Next-Generation 9-1-1

Enable call takers to work from dispersed locations, share services with neighboring jurisdictions, and track and record all communications—easily and seamlessly.

• Multichannel Emergency Interaction Center

Offer fast, flexible communications options via phone, email, and the web.

• Streamline Processes to Better Serve Constituents

Achieve higher levels of citizen satisfaction and public safety by embedding communications into government operations processes.

Customer Story
Miami Dade County
Emergency Communications Solutions from Avaya

Improved Response Quality and Reduce Response Times for Residents

When an emergency arises—whether it affects a single home or your entire jurisdiction—you can be prepared to respond quickly, efficiently, and reliably. Next-Generation multichannel 9-1-1 solutions can help citizens connect with the right dispatchers via mobile phone or IM, and enable call takers to obtain critical information and collaborate on response plans.

American Heart Association Video

American Heart Association-E911 Video3:08

Emergency Checklist: Reliability, Speed, Effectiveness

State and local jurisdictions must be prepared to respond to all kinds of emergencies, from traffic accidents to home break-ins to weather-related evacuations. These situations can also lead to spikes in incoming calls for public safety answering points (PSAPs). Let communications-enabled government safety solutions, including automatic outbound notifications and Next Generation 9-1-1 services, help you maintain a safe, secure community and keep everyone informed.

Public Safety Unified Communications Solutions

Streamline Citizen Services with Enhanced Service and Quality

Exceptional service means being responsive and resolving inquiries quickly and completely. You can simplify complex communications, improve efficiencies, foster better constituent and employee collaboration, and achieve higher levels of satisfaction and public safety with Avaya's unified communications solutions.

Avaya Federal Solutions State Procurement Schedules

Procurement Information

Contracts, grants, and funding solutions can assist public sector entities with the government procurement process for Avaya products and services. State Procurement Schedules for individual states are listed on Resources above. This information is provided as a convenience or as required by a state’s contract.

In addition, under the Cooperative Purchasing Program, certain state and local government entities can purchase Avaya offerings awarded under the Avaya Federal Solutions Inc GSA IT Schedule.

California Community Enables Mission-Critical Applications

Benefits: Improved Customer Service, Increased Productivity, Network Scalability
Topic: Team Efficiency

Connect With Avaya

U.S. & Canada

(866) GO-AVAYA


(908) 953-6000

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Professional Services
Avaya Professional Services

Maximize the Impact of Your Communications Technology and Applications

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