State and Local Government

Create More Secure Communities With Advanced Communications Solutions

Optimized Technology for Next-Generation Citizen Services

  • Integrate advanced Unified Communications. Improve collaboration and support immediate and trusted emergency response. Deliver customer-requested services using cloud-based applications in a multi-channel customer contact center.
  • Meet community goals for sustainable environments. Leverage the Internet of Things via smart building and smart cities technologies to optimize workplace efficiency.
  • Create simplified, reliable communications networks. Enable network virtualization, automation, data center consolidation, cloud computing, data analytics, and integrated mobility.
  • Increase physical security with a smart and predictive video surveillance network. Protect people, property, and digital assets with a scalable system that helps law enforcement and public safety professionals manage incident prevention and response.
Optimized Technology for Next-Generation Citizen Services

• Optimize Investments in Modern Networks

Leverage the benefits of open, scalable, and flexible networks that can evolve with enterprise and constituent needs.

• Empower Efficient Working Environments

Provide state and local government officials with intuitive and effective communications and collaboration technologies.

• Simplify Citizen Service Delivery

Enable consistent and reliable government customer service with an integrated and accurate information sharing environment.

Customer Story
Miami Dade County
Avaya Emergency Communication Solutions

Enhance Community Connectivity and Outreach

Be prepared to respond quickly, efficiently, and reliably when an emergency arises—whether it impacts a single home or an entire jurisdiction. Next-generation multichannel 9-1-1 solutions can help citizens connect with the right dispatchers via mobile phone or IM, and enable call takers to confirm critical information and collaborate on response plans.

Deliver Consistent and Reliable Government Services

Deliver Consistent and Reliable Government Services

State and local jurisdictions must be prepared to respond to all kinds of emergencies—from traffic accidents to home break-ins to weather-related evacuations. These situations can lead to spikes in incoming calls for public safety answering points (PSAPs). By employing communications-enabled government safety solutions, including automatic outbound notifications and Next Generation 9-1-1 services, agencies can maintain a safe, secure community with timely and accurate information and services.

Leverage the Benefits of Modernized Data Centers

Leverage the Benefits of Modernized Data Centers

Optimize the performance, reliability, and agility of state and local government data centers for smoother, more available citizen service. Upgrade existing networks and consolidate data centers for significant increases in network speed, capacity, and agility, while realizing savings on equipment, power, maintenance, and total cost of ownership. Enable full virtualization across data centers, making all applications available at every center, and provide network visibility for increased cybersecurity and performance analytics.

Consolidate and Optimize Agency Resources

Consolidate and Optimize Agency Resources

Deliver exceptional service by being responsive and resolving inquiries quickly and completely. Simplify complex communications, improve efficiencies, foster better constituent and employee collaboration, and achieve higher levels of satisfaction with Unified Communications. Upgrade aging infrastructure so it requires minimal IT resources to grow with organizational needs. Leverage the benefits of an integrated staff communications system while reducing monthly operating costs.

Enable Shared Services and Expertise

Enable Shared Services and Expertise

Provide network scalability and reduce operational costs while delivering advanced video applications on a common network. Optimize transaction services, deliver additional network capacity in a multi-tenant architecture, and prepare to support new applications, including future migration to a virtualized environment. Deploy technology to enable shared services across regional operations to meet current network demands for maximum uptime, planned system upgrades, and multicast-based services.

Become the Smart City that Continuously Serves

Become the Smart City that Continuously Serves

Increase productivity, reduce operating costs, and provide for network scalability with data center virtualization. Meet requirements for always on applications, more robust disaster recovery, increased network security, and simplified administration. Focus on simplifying network management with measurable improvements for citizen service delivery and user experience. Replace legacy equipment with modern switching and routing for a more resilient and reliable infrastructure.

Connect With Avaya

U.S. & Canada

(866) GO-AVAYA

Worldwide

(908) 953-6000

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