Responsive Public Safety Services

A fundamental role of Federal, state, and local governments is ensuring the public safety and security of the people and property in the communities they serve. With deep expertise in multichannel communications, Avaya supports government officials focused on improving emergency response capabilities. Avaya delivers more reliable service and streamlined emergency interaction center solutions designed to identify and resolve citizen issues quickly and efficiently.


Contact Center Efficiency and Engagement from Avaya

Contact Center Efficiency

Exceptional Customer Engagement Starts with Smart Resource Management
  • • Manage Growing Call Volumes while Optimizing Service
  • • Improve Operational Performance
  • • Improve Agent Engagement and Productivity
Federal Civilian Government

Federal Civilian Government

Digital Communications Solutions for Flexible, Reliable, Secure Government Operations

  • • Update Networks Incrementally
  • • Enable Simpler, More Flexible Customer Service
  • • Apply Proven Technology for Streamlined Workflows

Mobility Enablement

Build a Virtual Culture for Mobile Employees, Partners, Customers

  • • Make Mobile Engagement Intuitive
  • • Support Whatever Walks in the Door
  • • Secure Your Communications
Optimized Technology for Next-Generation Citizen Services

State and Local Government

Create More Secure Communities With Advanced Communications Solutions

  • • Optimize Investments in Modern Networks
  • • Empower Efficient Working Environments
  • • Simplify Citizen Service Delivery


Call Center Technology From Avaya - Avaya Aura

Avaya Aura® Contact Center

All-in-One Omnichannel Contact Center Solution

  • • A Single Interface for Managing All Customer Interactions
  • • Support Customers' Channel Preferences
  • • Provide a Seamless Customer Experience Across Channels
Avaya Aura Platform

Avaya Aura® Platform

Transform How You Communicate, Collaborate, and Serve Your Customers

  • • Cost Effective
  • • Resilient
  • • Investment Protection
IP Office Platform from Avaya - Enable Mobile Workforce Collaboration

Avaya IP Office™ Platform

A Simple, Powerful, Unified Collaboration Solution

  • • A Purpose-Built System
  • • Business Communications Providing Engagement Everywhere
  • • Administration Made Simple 
Avaya Customer Connections

Customer Connections

Video, Web, and Social Media Customer Service Applications for the Contact Center

  • • Support Web, Video, and Social Media Customer Service
  • • Turn Agents into Quick-Thinking Problem Solvers
  • • Enrich Contact Between Customers and Agents