OnAvaya™ – Google Cloud Platform

Your Fast Track to Comprehensive Cloud Contact Center and Unified Communications

OnAvaya Google Cloud Platform

OnAvaya Google Cloud Platform Video2:50

Midsize Businesses—Make a Seamless Transition to the Cloud

  • Leverage the full capabilities of Avaya IP Office™ and IP Office™ Contact Center hosted by Avaya on the Google Cloud Platform, in a monthly subscription model.
  • Bring flexible, cloud-based Unified Communications and Contact Center capabilities to your workforce, customer service agents, and teams. Support people in the office or working remotely.
  • Enable an easy migration to the cloud with little disruption to your business. Eliminate adding servers or costly forklifting of on-site infrastructure.
  • Drive increased efficiencies across your organizations so you can focus on what's most important: new revenue opportunities for you and successful engagement outcomes for your customers.

• Get Easy Deployment, Fast Scalability

With no infrastructure and no thick clients to download, the Cloud supports smooth, fast implementation. Quickly add users to your monthly subscription with just a couple of clicks.

• Free Up IT Resources

OnAvaya provides midsize businesses with the richest set of Contact Center and UC capabilities to simplify ongoing management, reduce IT complexities, and enable a mobile, collaborative workforce.

• Increase Customer Satisfaction and Productivity

When you have the tools to connect teams and customers with the right person, the first time, every time, you deliver a better customer experience, which can lead to higher loyalty and revenue.

Simple Omnichannel Contact Center Capabilities in the Cloud

Simple Omnichannel Contact Center Capabilities in the Cloud4:10

Build Simplicity and Reliability into your Contact Center

Adding a customer engagement solution on the Google Cloud Platform is worry free: no implementation, no maintenance, upgrades included. Whether you have 10 or 250 agents, in the office or at other locations, the service is easy, simple, cost-effective, and secure. With just a PC, Mac, or Google Chrome device connected to the Internet, along with an optional Avaya Phone or headset, your agents and supervisors are up and running.

Gain Powerful and Flexible Team Engagement

Gain Powerful and Flexible Team Engagement

Connect employees, teammates, partners, and customers anywhere and anytime to drive informed decisions, revenue, and growth. Take advantage of Avaya’s rich UC solution, with a low monthly subscription cost, and gain access to audio and web conferencing, mobility, presence and instant messaging. This solution leverages the Google Cloud Platform and is easy to deploy, manage, and scale to your company’s changing needs.

Pro-Sweep, Inc. “Cleans Up” With Cloud Contact Center Solution

Benefits: Increased Productivity, Reduce Cost
Topics: Customer Service, Mobile Collaboration, Team Efficiency
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