OnAvaya™ – Google Cloud Platform

Your Fast Track to Comprehensive Cloud Contact Center and Unified Communications

Documents and Videos

Fact Sheets

OnAvaya | Google Cloud Platform [PDF]

08 Feb 2016
Avaya and Google have collaborated to deliver OnAvaya |Google Cloud Platform, a new cloud-based Customer and Team Engagement solution that’s simple to use, and can be up, running and deployed quickly.

Plantronics Audio Solutions for OnAvaya™ | Google Cloud Platform [PDF]

08 Feb 2016
Plantronics and Avaya provide Contact Center agent and UC solutions for use with the OnAvaya™ - Google Cloud Platform solution. Now, agents and staff can work effortlessly from anywhere. With leading Avaya solutions, coupled with Plantronics innovative, high performing headsets and a Google Chrome device, agents and teams can be instantly productive.


OnAvaya Google Cloud Platform

OnAvaya Google Cloud Platform [2:50]

29 Feb 2016
Avaya, Google and Plantronics are partnering to deliver world-class Customer Engagement solutions, making it easy to bring Avaya’s powerful contact center functionality to our small- and medium-sized customers. Learn how Customer Engagement OnAvaya, coupled with Plantronics’ innovative, high performing headsets, are delivering exceptional customer experience and smarter communications for call center agents and supervisors.

White Papers

Avaya IP Office™ Platform: TCO vs. Cisco Systems & ShoreTel UC Platform

19 Feb 2016
The right communications solution, at the best price, can transform daily business interactions with mobile, work-from-anywhere capabilities. You don’t need to pay double or lose out on features that can have an immediate impact on your customer and team engagement. This report from Tolly shows a side-by-side comparison of the Total Cost of Ownership for Avaya IP Office vs ShoreTel and Cisco over a five-year period.

Build a Borderless Business with Effective Engagement

11 Nov 2015
Creating borderless communications with your customers means providing an array of options for how they engage with you. Offer paths to your products and support via voice, video, and web—on all manner of mobile and wired devices. In this report from Webtorials, see how to build your own borderless commerce business model. You’ll grow beyond simple customer interactions to building deep customer relationships—an approach proven to help build loyalty and grow revenue.

CAPEX vs. OPEX—The Financial Implications of Going Cloud

10 Nov 2015
You have many choices when it comes to how best to enable your customer service agents to engage with customers: Enable agents to work from anywhere, even from home. Opt for contact center solutions to be made available as a monthly subscription. Deliver your contact center technology on premises, in the cloud, or somewhere in between.

Team and Customer Engagement Solutions For Small and Mid-Sized Businesses

26 Feb 2015
The right mobile engagement environment makes it easier to increase your team's productivity, regardless of where they work. This eBook details just how easy it can be to make that happen. Avaya seamless engagement solutions for growing midsize businesses can help your organization make decisions quickly and execute with precision.

Unified Communications: What Comes Next?

26 Feb 2015
There’s an ongoing evolution in unified communications. Here, Larry Hettick, Industry Analyst, explains how demands from both employees and customers have transformed the environment of collaboration and engagement over the last decade – and introduces the next step in this evolution.

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