Multi-channel/Omnichannel Experience

As customer care evolves to new digital channels—like web chat, SMS, social media, and video—there’s a need to offer a seamless experience across these channels. Omnichannel experience is all about providing the right media at the right time, every time, applying all relevant information and context to deliver a unique, personalized, and enduring experience across the customer’s entire journey. Contact Avaya or an Avaya Authorized Partner to start exploring how to create an omnichannel customer experience for your business.


Create a Rich Omnichannel Customer Journey Fit for this Digital Age

Avaya Oceana™ Solution

Deliver the Experience Your Customers Expect

  • • Drive Customer Satisfaction, Loyalty, and Lifetime Value
  • • Optimize Agent and Resource Productivity
  • • Deliver Better Business Outcomes
Create a Personalized Customer Experience with Avaya

Customer Experience

Make Your Customer Experience Unique, Personal and Enduring

  • • Reduce Customer Effort
  • • Improve Customer Satisfaction and Loyalty
  • • Increase Customer Lifetime Value


Avaya Aura Call Center Elite - Call Center Software

Avaya Aura® Call Center Elite

The Most Widely Used Contact Center Solution in the World

  • • Provide Your Customers with a Seamless Experience Across Channels
  • • Add Lower Cost Customer Service Channels
  • • Improve Your Contact Center Performance
Call Center Technology From Avaya - Avaya Aura

Avaya Aura® Contact Center

All-in-One Omnichannel Contact Center Solution

  • • A Single Interface for Managing All Customer Interactions
  • • Support Customers' Channel Preferences
  • • Provide a Seamless Customer Experience Across Channels
Avaya Aura Experience Portal

Avaya Aura® Experience Portal

Customer Engagement with a Personal Touch
  • • Give Customers the Freedom to Choose
  • • Personalize Your Customer Interactions
  • • Upgrade Customer Experiences Without Upending Your Infrastructure
Leverage Blended Multichannel Capabilities to Increase the Value of Each Customer Interaction

Avaya IP Office™ Contact Center

A Simple and Robust Multichannel Contact Center Application for IP Office

  • • Create and Deliver a Seamless Customer Experience
  • • Optimize Business Processes and Customer Routing
  • • Increase Sales Revenue Opportunities
Leverage Blended Multichannel Capabilities to Increase the Value of Each Customer Interaction

Avaya IP Office™ in the Cloud

Flexible, Powerful Communications for Midsize Businesses

  • • Start Realizing the Flexible Benefits of the Cloud
  • • Chose Exactly the Solution You Need for Each of Your Employees
  • • Leverage Avaya’s Worldwide Network of IP Office Resellers
Avaya Customer Connections

Customer Connections

Video, Web, and Social Media Customer Service Applications for the Contact Center

  • • Support Web, Video, and Social Media Customer Service
  • • Turn Agents into Quick-Thinking Problem Solvers
  • • Enrich Contact Between Customers and Agents
Avaya Interaction Center for Customer Experience Management Software

Interaction Center

Avaya Software Delivers Multichannel Contact Center Services and Support

  • • Add Lower-Cost Customer Service Channels
  • • Analyze Customer Service Data to Improve Your Contact Center Performance
  • • Provide Your Customers with a Seamless Experience Across Channels
Avaya Proactive Contact Predictive Dialing

Proactive Outreach Manager

Proactive Customer Service via Any Channel
  • • Add Mobile Campaigns that Complement Current Campaigns
  • • Deliver Valuable Information While Cutting Costs
  • • Collect Revenue Faster and Shrink Recovery Costs