Midmarket Cloud Solutions

Your Fast Track to Comprehensive Cloud Communications Capabilities

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Overview
Midmarket Cloud Solutions

EXPERIENCE SIMPLICITY AND RELIABILITY IN UNIFIED COMMUNICATIONS AND CONTACT CENTER CLOUD SOLUTIONS

Increase the speed of your business by enabling your teams to immediately communicate with and respond to customers, independent of location. Use a simple monthly subscription service to give employees access to comprehensive, cloud-based unified communications and contact center applications. 

There’s no infrastructure to deal with, so cloud-based solutions support smooth, fast implementation. And, as your business grows, the solution grows with you. Quickly scale up your monthly subscription and take advantage of seamless technology refreshes. 

Avaya’s cloud portfolio for midsize businesses includes:

  • Customer Engagement OnAvaya™ – Google™ Cloud Platform
  • Team Engagement OnAvaya™ – Google™ Cloud Platform
  • AvayaLive™ Video

1. Easy Deployment, Built-in Disaster Recovery

Take advantage of smooth, fast deployment—there’s no infrastructure and no thick clients to download. Stand up videoconferencing, unified communications, and contact center capabilities in a snap. Get productive almost instantly with built-in WebRTC. And make sure uptime is protected even if disaster strikes.

2. Fast Scalability 

As your business grows and requirements change, quickly add licenses to your monthly subscription with just a couple of clicks.

3. Worry-Free Engagement

Enjoy worry-free customer engagement, team engagement, or video solutions in the cloud : no implementation, no maintenance, upgrades included.  All backed by Avaya—a leader in global communications and engagement.

 
Midmarket Cloud Solutions

Quick and Easy Cloud-Based Customer Engagement

Take advantage of simple and secure cloud-based customer engagement capabilities. Whether you have 10 or 250 agents, support them in the office, at home, or on the road. Each agent needs just an Internet connection, a Google Chrome device, and a headset or Avaya IP phone. Simply plug in, and your agents have immediate access to sophisticated customer engagement capabilities. Inbound and outbound calling features connect customers to agents with just a click. Self-service IVRs and skills-based routing help drive new levels of efficiency. Built-in call recordings let supervisors monitor customer interactions and provide training and guidance to agents.

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Powerful and Flexible Cloud-Based Team Engagement

Connect employees, teammates, partners, and customers to drive informed decisions, revenue, and growth. Take advantage of Avaya’s rich unified communications solution at a low monthly subscription cost, and gain access to video, audio and web conferencing, mobility, presence, instant messaging, and more. Easy to deploy, manage, and scale to your company's changing needs, this Avaya solution can improve your teams' productivity and leverage the simplicity and reliability of the Google Cloud Platform.

Midmarket Cloud Solutions
Midmarket Cloud Solutions

Live, Face-to-Face Video Engagement

AvayaLive™ Video eliminates the complexity, time, and capital investment associated with deploying and supporting an on-premises video collaboration solution. Use one click to enter face-to-face video meetings and experience effortless engagement with AvayaLive™ Video—your conference room in the cloud, powered by award-winning Avaya Scopia®. Connect, collaborate, and engage everywhere more productively. 

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Try AvayaLive™ Video Free for 30 Days

Start your trial by telling us how many video rooms you need, and your AvayaLive Video solution will be working shortly. If you opt to continue the service after 30 days free, simply start paying a low monthly cost.

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Try AvayaLive™ Video Free for 30 Days - Video Service

Nemertes “Empowering Customer Engagement with Integrated UC and Contact Center” Whitepaper

EXPLORE MORE AVAYA MIDMARKET SOLUTIONS

How to Buy

Call Us

U.S. or Canada: 1-866-GO-AVAYA

All Other Locations: 1-908-953-6000