Insurance

Delivering a Positive Customer Experience

Sun Life Customer Video

Sun Life Financial Case Study Video2:31

Helping Insurance Providers Improve Customer Loyalty, Meet Regulatory Requirements, and Lower Costs

  • Streamline claims processing. Resolve claims faster and deliver superior customer experiences.
  • Be prepared for the unexpected with intelligent communications solutions that provide rapid scale-up capabilities when emergencies occur.
  • Turn call wait times into marketing opportunities by presenting customers with personalized upsell or cross-sell messages, call-back options, and opt-in services such as billing reminders.
  • Maintain regulatory compliance. Our voicemail storage and mobile call recording solutions can help you meet stringent insurance industry recording and reporting requirements.
  • Improve collection rates and increase revenue with proactive, automated calling tools for notification of overdue premiums, payment options, and the option to transfer to an agent. Learn more.

• Create Personalized Customer Experiences

Insurance customers' preferences and expectations are rapidly changing. We can help you meet them on their terms, seamlessly—from mobile apps to self-service channels and interactive tools.

• Increase Productivity and Profitability

Avaya contact center technology provides tools to reduce wait times, improve issue resolution rates, and automate cross-selling opportunities.

• Attract and Retain More Customers

Our context-aware multichannel communications solutions can streamline operations while increasing customer loyalty.

Customer Story
Diligent Benefits
Streamline Claims Processing Avaya Financial Services

Claims Processing: Solutions for Reducing Costs and Increasing Competitive Advantage

If your claims division is spread across multiple locations, streamlining your communications architecture can save money and improve efficiency across your company. With Avaya Aura® Platform, you can consolidate your claims center applications and hardware—reducing operational and IT administration costs, simplifying claims management, and improving customer service by leveraging the skills and knowledge of your entire team. With Workforce Optimization solutions, help your claims processing staff improve performance, productivity, and customer satisfaction with historical context, real-time analytics, and collaboration capabilities.

Cocolife Reduces Monthly Phone System Costs by 45%

Benefits: Improved Customer Service, Increased Productivity, Reduce Cost
Cocolife

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