Insurance

Delivering a Positive Customer Experience

Videos

The Future of Customer Experience in Financial and Insurance Services [1:47]

12 Jan 2017
A customer-centric approach to innovation is essential to meet the demands of today's digital banking consumer. Learn how FSI's can differentiate themselves by making each customer's experience personalized and relevant to their needs.

Multichannel Proactive Customer Engagement [1:40]

04 Jan 2015
This short video demonstrates how an insurance company is improving the customer experience using automated text messaging to anticipate customer needs.

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