Insurance

Delivering a Positive Customer Experience

2 Case Studies

2500+ Employees
Customer Engagement

Today’s customer relationships are ongoing conversations that unfold across time and channels. Phone, video, email, chat, social: It’s all one integrated omnichannel now. Done right, seamless execution pays off in increased revenue and higher lifetime value of customers. Our customer engagement solutions make it possible. 

Solution Areas:

  • Customer Engagement
Insurance

Sun Life Financial

Sun Life Financial was outsourcing conference calls to a third-party provider with technology that didn’t meet the company’s changing business...

100-2,499 Employees
Customer Engagement

Today’s customer relationships are ongoing conversations that unfold across time and channels. Phone, video, email, chat, social: It’s all one integrated omnichannel now. Done right, seamless execution pays off in increased revenue and higher lifetime value of customers. Our customer engagement solutions make it possible. 

Solution Areas:

  • Customer Engagement
Insurance

Cocolife

Cocolife was challenged to replace an ageing Siemens PABX phone system to improve communication among head office users, reduce phone system costs...

Cocolife

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