Hotels and Lodging

Delivering a Personalized Guest Experience: Keep Guests and Staff Connected With Integrated Communications Technology

Hotel of the Future Video3:43

Engage Your Guests. Improve Your Staff Efficiency. Increase Your Revenue.

  • Attract and retain guests. Differentiate your brand and increase customer loyalty by creating memorable guest experiences.
  • Increase revenue. Add value to your property and improve occupancy rates with mobile access to VIP-level amenities and business collaboration tools for guests.
  • Improve performance. Enhance productivity, efficiency, and customer service with mobile collaboration tools that keep guests and staff connected.
  • Reduce costs. Integrate existing systems, consolidate multiple properties, and shrink staffing needs with easily scalable solutions.

• What Guests Want: BYOD and Mobility

When your hotel guests want the freedom to work and play on their mobile devices anytime, anywhere, Avaya helps you keep them connected.

• Personal Attention

When your guests need more towels or restaurant reservations, Avaya’s guest solutions and apps can speed your responses and improve their experiences.

• Always On Access

When your guests want Internet connectivity to in-room entertainment, Avaya solutions help give them what they want, and keep them coming back for more.

Customer Story
InterContinental Davos
Rotana Group

Rotana Group2:52

Deliver a Connected Experience at Every Stage of the Guest Life Cycle

Whether you provide basic lodging or luxury accommodations, increasing occupancy and revenue and decreasing costs are key elements for your success. Avaya's connectivity and communications solutions will help you provide your guests with an enjoyable, memorable experience from the time they begin to plan their trip until long after they check out, and when they return again and again. You'll see the results in your bottom line.

Learn more about managing your Customer Experience.

Pan Pacific Hotels Improve Guest Satisfaction

Benefits: Improved Customer Service, Increased Productivity, Reduce Cost, Enhanced Collaboration
Topic: Bring your Own Device (BYOD)
Pan Pacific Hotels Group

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