Hotels and Lodging

Delivering a Personalized Guest Experience: Keep Guests and Staff Connected With Integrated Communications Technology

Documents and Videos


Improving the Guest Experience with Advanced Communications Solutions for Hotels/Motels [PDF]

16 Jan 2015
Use your communications to attract more business and offer new revenue-producing services—Avaya makes it easy with the Avaya IP Office™ Platform. It’s designed with the communications capabilities you need to sell more rooms and deliver the personal service that builds customer loyalty. And by streamlining communications, it lowers your overhead.

Fact Sheets

Smart Hospitality - Smart Digital World Solutions [PDF]

31 May 2016
Provide state-of-the-art customer delight with a complete guest experience from check-in to check-out with Smart Hospitality.

White Papers

The Impact of Guest Experiences on Hotel Revenues [PDF]

24 Mar 2015
Positive guest experience is the #1 criteria that travelers use to select hotels – far outweighing price and location. Positive guest experiences are profitable for hotels too. The right technology can help hoteliers profile guests at every hotel interaction (reservations, concierge, check-in, room service, etc.) and integrate that information with the property management system (PMS) and CRM. The key to achieving higher guest satisfaction is engagement. Driven by hospitality business needs, not technology silos, Avaya helps hoteliers consistently increase satisfaction across all customer touch points. Instead of handling each customer interaction independently, you can connect all of a customer’s engagements across their entire journey.

Enhancing Hospitality Operations and Guest Services [PDF]

07 May 2012
Learn four key ways that today’s new IP-based solutions can have a significant impact on hospitality - Mobility / Unifying Communications - Reservations / Call Coverage - Integration with the Property Management System (PMS) - Converged Infrastructure

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