Engage Everywhere

Transform Your Team Collaboration and Customer Service

ENTERPRISE-GRADE ENGAGEMENT FOR MIDMARKET BUSINESSES

ENTERPRISE-GRADE ENGAGEMENT FOR MIDMARKET BUSINESSES

Engage Everywhere is purpose built to help midsize businesses accelerate growth by revolutionizing their processes and communications. This full-stack system, based on Avaya IP Office™ Platform, comes with everything needed for success:

  • Unified Communications
  • Contact Center solutions
  • Videoconferencing
  • Mobility solutions
  • Networking technology
  • Telephony Devices
  • Support Services
  • Cloud capabilities

Engage Everywhere also offers complete integration into web and mobile app technologies based on the latest WebRTC technology, providing click-to-call integration with Microsoft Office 365, Google Apps, and Salesforce.com.

1. All-in-One Engagement Solution

Engage Everywhere delivers a single unified system, purpose-built for midsize businesses, and including all software, devices, and networking you need. 

2. Unrivaled Cost Leadership

Avaya provides unsurpassed cost leadership with services and upgrades included—and the lowest cost of ownership over time.

3. Enables Unbound Commerce

Set up your team and contact center agents to engage each other and your customers from any place, at any time, on any device. Productivity soars. Customer satisfaction increases. Engagement like this enables unbound commerce and accelerates your growth.

Avaya IP Office™ Delivers Sophisticated Collaboration Capabilities

Avaya IP Office™ Delivers Sophisticated Collaboration Capabilities

The foundation of Engage Everywhere is the Avaya IP Office™ Platform, which provides seamless collaboration for your in-office, mobile, and remote users—as well as your customers. IP Office is proven simple to set up, use, and manage. It’s reliable, and easy to upgrade. Purpose-built for midsize businesses, IP Office let you scale up to 3,000 users across up to 150 locations, easily and cost-effectively.

Engage Any Time, From Any Location, On Any Device

Engage Any Time, From Any Location, On Any Device

Engage Everywhere delivers a broad range of collaboration tools that give your employees full in-office collaboration capabilities to use from their company desks, at home, on the road, or even in their local cafes.

Create a Better Customer Experience

Create a Better Customer Experience

Keep customers buzzing about your world-class service and responsiveness. Avaya IP Office™ Contact Center combines Avaya’s extensive experience inside the world’s top enterprise contact centers with the simplicity and value of IP Office. Unify your contact center channels, measure and monitor service levels, resolve problems the first time, minimize the call center transfer shuffle, and create more customer loyalty.

Introduce High-Definition Video Collaboration to your Business

Introduce High-Definition Video Collaboration to your Business

High-definition multi-party video collaboration lets you conduct face–to-face meetings with employees and customers, all without travel. You and your customers can get more out of meetings and build more personal relationships.

Future Proof Your Network

Future Proof Your Network

Integrated into Engage Everywhere, Avaya Ethernet switches and Avaya wireless solutions deliver performance and predictability—giving you a simple and powerful way to future proof your network. Avaya Identity Engines deliver secure, reliable capabilities to support BYOD—Bring Your Own Device. A single command automates set up, and handsets are operational in minutes. Avaya Session Border Controllers secure your SIP applications and provide enterprise access management. 

Remove Complexity and Improve Performance

Remove Complexity and Improve Performance

Rely on Avaya Global Services for quicker time to service and successful high-quality deployments. Avaya can also manage your entire communications network, so you can realize measurable cost savings, simplified delivery, and streamlined management. Access to the latest features is made easy with included software patches and updates.