Effective Government Customer Service

Public sector professionals have a mandate to deliver timely, accurate, and secure information and customer services. Depending on the mission, agencies must interact via multiple communications channels with citizens of all ages, businesses of all sizes, and other organizations. By providing proven communications technologies, Avaya helps agencies deliver a consistent customer experience across multiple physical and digital channels.

Solutions

Contact Center Efficiency and Engagement from Avaya

Contact Center Efficiency

Exceptional Customer Engagement Starts with Smart Resource Management
  • • Manage Growing Call Volumes while Optimizing Service
  • • Improve Operational Performance
  • • Improve Agent Engagement and Productivity
Create a Personalized Customer Experience with Avaya

Customer Experience

Make Your Customer Experience Unique, Personal and Enduring

  • • Reduce Customer Effort
  • • Improve Customer Satisfaction and Loyalty
  • • Increase Customer Lifetime Value
Federal Government – Defense / Military

Defense and Military

Modern Communications Environments for Military Operations

  • • Deliver Seamless Communications
  • • Expand Team Engagement and Enterprise-wide Collaboration
  • • Modernize Installation Security
Federal Civilian Government

Federal Civilian Government

Digital Communications Solutions for Flexible, Reliable, Secure Government Operations

  • • Update Networks Incrementally
  • • Enable Simpler, More Flexible Customer Service
  • • Apply Proven Technology for Streamlined Workflows

Mobility Enablement

Build a Virtual Culture for Mobile Employees, Partners, Customers

  • • Make Mobile Engagement Intuitive
  • • Support Whatever Walks in the Door
  • • Secure Your Communications
Optimized Technology for Next-Generation Citizen Services

State and Local Government

Create More Secure Communities With Advanced Communications Solutions

  • • Optimize Investments in Modern Networks
  • • Empower Efficient Working Environments
  • • Simplify Citizen Service Delivery

Products

Avaya Aura Call Center Elite - Call Center Software

Avaya Aura® Call Center Elite

The Most Widely Used Contact Center Solution in the World

  • • Provide Your Customers with a Seamless Experience Across Channels
  • • Add Lower Cost Customer Service Channels
  • • Improve Your Contact Center Performance
Call Center Technology From Avaya - Avaya Aura

Avaya Aura® Contact Center

All-in-One Omnichannel Contact Center Solution

  • • A Single Interface for Managing All Customer Interactions
  • • Support Customers' Channel Preferences
  • • Provide a Seamless Customer Experience Across Channels
Avaya Aura Experience Portal

Avaya Aura® Experience Portal

Customer Engagement with a Personal Touch
  • • Give Customers the Freedom to Choose
  • • Personalize Your Customer Interactions
  • • Upgrade Customer Experiences Without Upending Your Infrastructure
Avaya Aura Platform

Avaya Aura® Platform

Transform How You Communicate, Collaborate, and Serve Your Customers

  • • Cost Effective
  • • Resilient
  • • Investment Protection
Customer Experience with Avaya Aura Workforce Optimization

Avaya Aura® Workforce Optimization

A Deeper, More Meaningful Look at Customer Interactions
  • • Harness the Voice of Your Customer
  • • Anticipate Contact Volumes
  • • Enable Agents to be More Successful
Avaya Breeze

Avaya Breeze™ Platform

Take the Fast Lane to Great Communications Applications

  • • Reinvent Communications
  • • Gain Global-Scale Performance and Reliability
  • • Accelerate Digital Business Innovation
Avaya Vantage™ Device

Avaya Vantage™ Device

Built for Simple, Instant, Seamless, Natural Engagement

Avaya Intelligent Customer Routing Man With Phone

Intelligent Customer Routing

A Personalized Experience for Every Customer
  • • Give Customers a Superior User Experience
  • • Lower Deployment and Operating Costs
  • • Preserve Existing Investments