Customer Sales and Services

Successful organizations evaluate and enhance the customer journey from end to end. They make their organizations relevant to the customer at each touch point and across all channels, finding new ways to upsell and cross sell, proactively notifying customers about important information, and quickly responding to the market to meet new demands. Contact Avaya or an Avaya Authorized Partner to start a conversation about improving customer services and sales for your business.

Solutions

Create a Rich Omnichannel Customer Journey Fit for this Digital Age

Avaya Oceana™ Solution

Deliver the Experience Your Customers Expect

  • • Drive Customer Satisfaction, Loyalty, and Lifetime Value
  • • Optimize Agent and Resource Productivity
  • • Deliver Better Business Outcomes

Topline Growth

Turn Your Contact Center into a Revenue Generator
  • • Proactively Engage Customers in More Cross-Sells and Up-Sells
  • • Identify, Engage, and Close Opportunities via Any Channel
  • • Respond Effectively to Changes in Demand

Products

Avaya Aura Experience Portal

Avaya Aura® Experience Portal

Omnichannel Customer Engagement with a Personal Touch
  • • Give Customers the Freedom to Choose
  • • Personalize Your Customer Interactions
  • • Upgrade Customer Experiences Without Upending Your Infrastructure
Leverage Blended Multichannel Capabilities to Increase the Value of Each Customer Interaction

Avaya IP Office™ Contact Center

A Simple and Robust Omnichannel Contact Center Application for IP Office

  • • Create and Deliver a Seamless Customer Experience
  • • Optimize Business Processes and Customer Routing
  • • Increase Sales Revenue Opportunities
Leverage Blended Multichannel Capabilities to Increase the Value of Each Customer Interaction

Avaya IP Office™ in the Cloud

Flexible, Powerful Communications for Midsize Businesses

  • • Start Realizing the Flexible Benefits of the Cloud
  • • Chose Exactly the Solution You Need for Each of Your Employees
  • • Leverage Avaya’s Worldwide Network of IP Office Resellers
Avaya Vantage™ Device

Avaya Vantage™ Device

Built for Simple, Instant, Seamless, Natural Engagement

Avaya Customer Connections

Customer Connections

Video, Web, and Social Media Customer Service Applications for the Contact Center

  • • Support Web, Video, and Social Media Customer Service
  • • Turn Agents into Quick-Thinking Problem Solvers
  • • Enrich Contact Between Customers and Agents
Avaya Intelligent Customer Routing Man With Phone

Intelligent Customer Routing

A Personalized Experience for Every Customer
  • • Give Customers a Superior User Experience
  • • Lower Deployment and Operating Costs
  • • Preserve Existing Investments
Proactive Outreach Manager

Proactive Contact

Create and Manage Outbound Campaigns and Customer Communications
  • • Deliver the Maximum Number of Live Calls to Your Agents
  • • Optimize Your Agents’ Time
  • • Increase Your Operational Productivity with Blending
Avaya Proactive Contact Predictive Dialing

Proactive Outreach Manager

Proactive Customer Service via Any Channel
  • • Add Mobile Campaigns that Complement Current Campaigns
  • • Deliver Valuable Information While Cutting Costs
  • • Collect Revenue Faster and Shrink Recovery Costs