Next-Gen Engagement Solutions for Banking Deliver Consistent, High-Quality, Multichannel Customer Experiences

Banking of the Future Video2:24

Create Customers for Life: Build Loyalty and Increase Your Profitability, While Reducing Costs, Complexity, and Risk

  • Know your customer. Avaya's customer engagement solutions enable you to use the power of data to deliver personalized, collaborative experiences.
  • Reduce risk—and increase loyalty. Our fraud prevention and security features help you protect your customers and provide better service and satisfaction.
  • Increase profitability. We can help you control costs, reduce loan delinquencies, and gain a higher ROI.
  • Partner with a proven leader. Out of 50 top global banks, 41 use Avaya's communications solutions. Your institution can also benefit from our leading-edge technology, expertise, and support.
  • Protect your brand by monitoring and proactively engaging in online conversations using video, social media, and mobile apps. Learn more about making Customer Connections.

• Create Personalized Customer Experiences

Banking customers' preferences and expectations are changing. We can help you meet them on their terms, seamlessly—from mobile apps to self-service channels to social media tools.

• Increase Productivity and Profitability

Enhance efficiency, service, and value with real-time contact center analytic.

• Attract and Retain More Customers

Our context-aware multichannel communications solutions can streamline operations while increasing customer loyalty.

Customer Story
Landmark Bank

Delivering Tomorrow’s Customer Experience Today Video5:10

Use Mobile and Web Solutions to Create Profitable, Long-Term Customer Relationships

Did you know that one billion consumers will have smartphones by 2016? Your banking customers want to interact with your institution on their own devices, during their own schedules, and on their own terms. If you’re not there to engage with them, it could lead to customer dissatisfaction and lost business. Avaya can help you provide convenient and comfortable mobile and online options for your customers, and adapt to their changing preferences and evolving technologies.

The Perfect Proof for ICT Services Company

Benefits: Reduce Cost, Enhanced Collaboration
Topic: Team Efficiency
iTSi - An Avaya Case Study

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