100-2,499 Employees

For established, growing Small/Medium Enterprises, Avaya offers scalable solutions that enable highly effective engagement among staff and customers—to help you stay ahead of your competition. Avaya products include telephony, unified communications, mobility, video, multi-channel contact centers, and networking—available both on-premise and in the cloud. Our SME solutions are simple to use and manage, delivering real business results and low total cost of ownership. Contact Avaya or an Avaya Authorized Partner to start finding advanced communications applications and technologies for your business.

Solutions

Avaya Cloud Solutions

Avaya Cloud Solutions Delivered by BT Wholesale

Make Your Cloud Communications Solution More Flexible and Reliable

  • • Fine Tune with Flexible Deployment Options
  • • Achieve Financial Flexibility
  • • Make Your Business More Agile
Create a Rich Omnichannel Customer Journey Fit for this Digital Age

Avaya Oceana™ Solution

Deliver the Experience Your Customers Expect

  • • Drive Customer Satisfaction, Loyalty, and Lifetime Value
  • • Optimize Agent and Resource Productivity
  • • Deliver Better Business Outcomes
Avaya Cloud Options

Cloud Options

Private, Powered, and Branded Cloud Services for Your Communications Solutions

  • • Avaya Cloud Services
  • • Avaya Powered Solutions
  • • Avaya Hybrid Solutions
Team Engagement Solutions - Unified Communications Optimization

Communications Optimization

Build Modernized Unified Communications Solutions

  • • Reduce Your Total Cost of Ownership
  • • Simplify Your Business Model
  • • Build for the Future
Create a Personalized Customer Experience with Avaya

Customer Experience

Make Your Customer Experience Unique, Personal and Enduring

  • • Reduce Customer Effort
  • • Improve Customer Satisfaction and Loyalty
  • • Increase Customer Lifetime Value

Mobility Enablement

Build a Virtual Culture for Mobile Employees, Partners, Customers

  • • Make Mobile Engagement Intuitive
  • • Support Whatever Walks in the Door
  • • Secure Your Communications
Avaya Network Virtualization and Rapid Application Deployment

Network Virtualization

Eliminate Complexity in Your Network

  • • Supercharge Your Time to Service
  • • Converge and Save with Multi-Service Networking
  • • Orchestrate, Automate, and Shine
Customer Engagement OnAvaya - Google Cloud Platform

OnAvaya™ – Google Cloud Platform

Your Fast Track to Comprehensive Cloud Contact Center and Unified Communications
  • • Get Easy Deployment, Fast Scalability
  • • Free Up IT Resources
  • • Increase Customer Satisfaction and Productivity

Topline Growth

Turn Your Contact Center into a Revenue Generator
  • • Proactively Engage Customers in More Cross-Sells and Up-Sells
  • • Identify, Engage, and Close Opportunities via Any Channel
  • • Respond Effectively to Changes in Demand
Avaya Unified Access Keeps People Connected to the Network Regardless of Where They Are - BYOD

Unified Access

A Simpler, Application-Aware Network that Accelerates Time to Service

  • • Support BYOD without IT Headaches
  • • Get Visibility and Control of the Applications on your Network
  • • Reduce IT Demands with Fast and Easy Deployments
Worker and Team Productivity

Worker and Team Productivity

Improve Business Performance with Highly Productive Workers and Teams

  • • Bring People Together
  • • Work from Anywhere
  • • Reduce Mobile and Conferencing Expenses

Products

Enterprise Collaboration

Avaya Aura® Solution for Midsize Enterprise

Bring Large-Scale Communication and Collaboration to Your Midsize Company
  • • Large Enterprise Communications Features at a Midmarket Price
  • • The Value of Virtualization
  • • Grow Your Collaboration
Avaya Communicator One Client for All Devices

Avaya Communicator

Transform How You Interact With Colleagues, Partners, and Customers
  • • Use Communications Without Leaving Your Business Application
  • • A Single Client Experience Makes it Easy
  • • Have Just One Identity
Leverage Blended Multichannel Capabilities to Increase the Value of Each Customer Interaction

Avaya IP Office™ Contact Center

A Simple and Robust Omnichannel Contact Center Application for IP Office

  • • Create and Deliver a Seamless Customer Experience
  • • Optimize Business Processes and Customer Routing
  • • Increase Sales Revenue Opportunities
IP Office Platform from Avaya - Enable Mobile Workforce Collaboration

Avaya IP Office™ Platform

A Simple, Powerful, Unified Collaboration Solution

  • • A Purpose-Built System
  • • Business Communications Providing Engagement Everywhere
  • • Administration Made Simple 
Leverage Blended Multichannel Capabilities to Increase the Value of Each Customer Interaction

Avaya IP Office™ in the Cloud

Flexible, Powerful Communications for Midsize Businesses

  • • Start Realizing the Flexible Benefits of the Cloud
  • • Chose Exactly the Solution You Need for Each of Your Employees
  • • Leverage Avaya’s Worldwide Network of IP Office Resellers
Video Conferencing Solutions for Anywhere

Avaya Scopia® Desktop and Mobile Applications

Face-to-Face Collaboration in Your Mobile World and on Your Desktop
  • • Rich User Experience
  • • Simplicity Fuels Usage
  • • Affordability—What Everyone Needs
Avaya Vantage™ Device

Avaya Vantage™ Device

Built for Simple, Instant, Seamless, Natural Engagement

Ingenuity in the Cloud

Cloud Wireless LAN

Easily Manage, Operate, and Secure your Wireless LAN
  • • Use a Single Management Console, the Ultimate in Simplicity
  • • Depend on System Resiliency for Mission-Critical Applications
  • • Accommodate Massive Scalability
Avaya Aura Call Center Elite - Call Center Software

Esna Officelinx

Communicate Inside the Applications You Use Every Day

  • • Built for the Cloud
  • • Works with Existing Communications Systems
  • • Maximizes Communications Efficiency
Avaya Ethernet Routing Switch 3500 Series

Ethernet Routing Switch 3500 Series

Enterprise-Class Features for Small to Midsize Businesses

  • • Simple to Operate
  • • Cost Effective
  • • Easy Set-Up for Avaya IP Office
Ethernet Routing Switch 4000 Series - Avaya Networking

Ethernet Routing Switch 4000 Series

Intelligent Stacking for the Network Edge
  • • Smooth Implementation
  • • Solid Performance
  • • Superior Energy Efficiency
Avaya Identity Engines Portfolio

Identity Engines Portfolio

More Secure Network Access for Employees’ Personal Devices
  • • Cover All the Bases
  • • Access Control Management Made Simple
  • • Welcome Your Guests
Avaya J129 IP Phone

J129 IP Phones

A Cost-effective IP Phone for Everyday Use

Avaya Phone Systems

Phones

Avaya Business Telephones Portfolio
Hybrid Cloud Solutions Powered by Avaya IP Office

Powered by Avaya IP Office™

Make a Fast, Flexible Transition to the Hybrid Cloud
  • • Satisfy the Growing Demand for as-a-Service Solutions
  • • Seamlessly Integrate and Migrate Among Premise, Cloud, and Hybrid
  • • Leverage Your Investment
Avaya Virtualization Technologies Virtual Services Platform 8000 Series

Virtual Services Platform 8000 Series

Transition Your Network Core from Complex to Simple
  • • Deliver More Of What Your Business Needs
  • • Reduce Your Costs, From Day One
  • • End the Network Waiting Game
Workforce Optimization Select

Workforce Optimization Select

Gather, Measure, and Analyze Your Customer Interactions

  • • Learn from Each Customer Interaction
  • • Get Enterprise-Level Capabilities at a Price made for Midsize Business Budgets
  • • Take Advantage of Seamless Integration with Avaya Customer Engagement Platforms