Support for Meridian 1 and Communication Server 1000

24x7 Remote Technical Support for Communications Hardware and Software

Brochures

The Value of Avaya Global Support Services and Support Advantage [PDF]

27 Apr 2016
The cost of communications downtime emphasizes the need for quality technical support. Avaya responds with support services that monitor constantly, resolve quickly and optimize continually. With Avaya Global Support Services, you have direct access to high quality, timely product information, sophisticated support tools and processes, and knowledgeable and experienced technical experts—all brought together for you in innovative ways.

Avaya Services - Removing complexity, improving performance and accelerating ROI [PDF]

24 Nov 2014
Avaya Services provide you with a full range of offerings designed to consult, enable, support, manage, optimize and even outsource your collaboration, customer experience management and networking solutions. This brochure will showcase how you will be enabled to mitigate risk, reduce total cost of ownership and optimize solution performance based on your unique business needs, no matter where you are in the lifecycle of your solution

Understanding Support Delivery Options for Legacy Communications Systems [PDF]

24 Nov 2014
Avaya Client Services offers a comprehensive menu of hardware and software support covering a wide range of networking and voice products from our legacy portfolio.

Avaya Web Based Support [PDF]

08 Apr 2014
The Avaya Support Website gives you the flexibility to choose your path to resolution and the tools to solve issues quickly. It uses real-time, multichannel Web communications technology to make your support experience faster and easier.

Infographics

4 Reasons to choose Avaya Support [PDF]

02 May 2016
Learn how Avaya Support can help you focus on your strategic objectives.

Avaya Services: Award-winning, Industry-recognized services [PDF]

29 Apr 2016
Overview of awards and industry recognition that Avaya Services has received.

Videos

Avaya Support Website [3:39]

12 Oct 2013
Learn why the Avaya Support Website is the fastest way for you to get support.  Explore our state-of-the-art capabilities including the Avaya Knowledgebase,  Ava (the Avaya Virtual Agent), and Web Chat, Web Talk and Web Video to quickly communicate with live agents.

White Papers

The Essential Guide to Avoiding Network Outages

22 Mar 2016
At Avaya, we’ve done extensive research on network outages—why they happen, how long they typically last, and how they can be avoided. We’ve found there’s a better than 1-in-3 chance that your last network outage could have been prevented. Learn simple yet effective methods to prevent costly total outages: here are five critical best practices you can take to institute a policy of prevention.

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