Support Advantage

24x7 Proactive Network Alarm Monitoring, Diagnostics, and Resolution

Avaya Support Advantage Video

Support Advantage Video5:02

Vigilant Network Support for Enterprise Communications

  • Protect your Avaya communications solutions with our award-winning, globally available support. Choose our Support Advantage Preferred package for:
    • 24x7 remote technical software and hardware support
    • Access to the Avaya Support Website for software upgrades, updates, fixes, and security advisories
    • Secure Access Link Gateway software to enable Avaya remote support
    • Automated alarm monitoring and proactive issue resolution that’s five times faster with Avaya EXPERT Systems
    • Avaya SLA Mon™ Server, providing unprecedented network visibility to help optimize network performance
    • Multi-vendor collaborative support to help speed diagnosis of issues in mixed environments
    • Proactive alert of network issues (PSTN and IP)
    • Response time service level objectives—15 minutes via the web
    • Global license portability for simple and automated movement of licenses
    • Avaya Secure Access Link Policy Server for increased security and ease of managing authentication policies

Avaya SLA Mon Server Overview Video2:11

Unprecedented Network Visibility

Increase the productivity and satisfaction of your IT staff and end users with a customer-controlled, patented diagnostic tool, the Avaya SLA Mon™ Server. Save hours setting up complex equipment and resolve network-related issues using a local interface at your own computer. Prevent issues by analyzing network history and optimizing network performance. With patented technologies—including smart agents embedded in Avaya products—this tool provides historical network analysis to help you proactively solve network issues faster than ever before. This can lead to fewer escalations and less time spent tracking the causes of outages.

Avaya EXPERT Systems Overview Video2:49

Proactive Automated Diagnostics and Resolution

Maximize your solution’s availability and performance with award-winning, leading-edge automated diagnostics. Companies using Avaya EXPERT Systems are 73% more likely to avoid a communications outage. This alarm monitoring tool auto resolves 93% of alarm-generated service requests without human intervention. Plus, it automatically identifies preventative actions you can take to protect your communications solution.

Avaya Parts Replacement and Onsite Support

Advance Parts Replacement and Onsite Support

Advance Parts Replacement covers specific Avaya products and is available with next business day and two four-hour delivery time options. This feature provides you with certified Avaya parts, helping you avoid having to stock your own parts inventory.

With Onsite Support, which includes Advance Parts Replacement, Avaya dispatches technical resources to your location when needed. We replace defective parts, except terminals. This feature gives you additional support coverage and access to Avaya expertise when you need it most. You avoid having to maintain and train in-house expertise for Avaya products.

Add Terminal Replacement to either Onsite Support or Parts Replacement for next-business-day delivery of replacement terminals.

Large US Charity Supports 100+ Sites with Lean IT Team

Benefits: Reduce Cost, Increased Productivity
Topic: Team Efficiency
Top 25 US Charity
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