Support Advantage

Proactive Monitoring, Rapid Resolution, Continual Optimization for Your Communications

Network Support for Enterprise Communications

  • Prevent communications network problems before they happen. Our award-winning, globally available support includes automated proactive remote monitoring and resolution tools like Avaya EXPERT Systems℠.
  • Quickly resolve any problems that do occur. Our experienced technical experts use a combination of secure remote connectivity, and sophisticated support tools and processes—all brought together for you in innovative ways.
  • Continually optimize your communications solution with our proven, patented customer tools SLA Mon™ and Healthcheck.
  • Learn more from our infographic Four Reasons to Choose Avaya Support.

Use Secure Remote Connectivity for Faster Resolutions

The Secure Access Link Gateway gives Avaya secure remote access to your network, enabling rapid problem resolution, problem prevention, and solution optimization. The connection is encrypted and active only during remote support activity. You get all the control you want—sessions logs show all activity by Avaya during a remote session. You can even stop SSH Host Hopping.

Prevent Problems Before They Start

Protect your communications solution by proactively preventing problems before they become service impacting. Avaya EXPERT SystemsSM is an advanced automated diagnostic tool that automatically identifies preventative actions you can take to protect your communications solution. The tool auto-resolves issues before you even know that they exist. Companies using Avaya EXPERT Systems are 73% more likely to avoid a communications outage. This alarm monitoring tool auto resolves 93% of alarm-generated service requests without human intervention.

Continually Optimize Your Communications Solution

Continually Optimize Your Communications Solution

Take advantage of our innovative tools and experts to keep your solution healthy, optimized, and secure. Increase the productivity and satisfaction of your IT staff and end users with a customer-controlled, patented diagnostic tool, the Avaya SLA Mon™ Server. Save hours setting up complex equipment and resolve network-related issues using a local interface at your own computer. Prevent issues by analyzing network history and optimizing network performance. With patented technologies—including smart agents embedded in Avaya products—this tool provides historical network analysis to help you proactively solve network issues faster than ever before. This can lead to fewer escalations and less time spent tracking the causes of outages.

Tap into the Knowledge You Need to Resolve Issues Fast

Tap into the Knowledge You Need to Resolve Issues Fast

Visit the Avaya Support Website to access our extensive knowledge base. You can find the answers to help you understand and resolve concerns quickly. For additional help, talk with our live agents via Web Chat, Web Video, or Web Talk.

Add on Advanced Services for Specific Needs

Add on Advanced Services for Specific Needs

Avaya offers many Advanced Services for ongoing operational support of your communications network and applications. These services can fill specific gaps in your business resources, and can help you perform critical functions—whether routine or rare.

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Benefits: Increased Productivity, Improved Customer Service
Topic: Customer Service
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