IP Office Support Services

Optimize and Protect Your Avaya Investment


Avaya Global Support Services 2015 Client Satisfaction Report [PDF]

01 Feb 2016
After four consecutive years of improvement in client satisfaction, Avaya Global Support Services achieved an all-time high average satisfaction score between very good and excellent in 2015. Our biggest initiative in recent years has been a program to transform and modernize our support services. This transformation has provided you with faster access to support-related information and services, expanded choices for interacting with us, and automatic prevention and resolution of issues without human engagement. In addition to refining many tools and processes this past year, we also launched the Avaya Support mobile app and revamped Web parts ordering. Based on the client satisfaction survey results, the efforts behind the transformation process are bearing fruit. In this report, we share those results with you.

Avaya Services - Removing complexity, improving performance and accelerating ROI [PDF]

24 Nov 2014
Avaya Services provide you with a full range of offerings designed to consult, enable, support, manage, optimize and even outsource your collaboration, customer experience management and networking solutions. This brochure will showcase how you will be enabled to mitigate risk, reduce total cost of ownership and optimize solution performance based on your unique business needs, no matter where you are in the lifecycle of your solution

Fact Sheets

IP Office Support Services [PDF]

22 Sep 2015
The IP Office Support Services offer is comprehensive and affordable coverage that maximizes system uptime, optimizes solution performance and protects your investment in Avaya technology.

Avaya Support Website Collaboration for Real-Time Issue Resolution [PDF]

08 Apr 2014
Advanced, real-time issue resolution through your preferred channel — all from the Web environment.


4 Reasons to choose Avaya Support [PDF]

02 May 2016
Learn how Avaya Support can help you focus on your strategic objectives.

Avaya Services: Award-winning, Industry-recognized services [PDF]

29 Apr 2016
Overview of awards and industry recognition that Avaya Services has received.


Avaya’s Customer Service Transformation Story [7:45]

30 Mar 2015
Hear from Mike Runda, SVP and President Avaya Client Services, on how Avaya leverages investments in people, processes, and technology to transform the way Avaya provides customer service and drives strong business outcomes.

Avaya Diagnostic Server Use Case Video [6:32]

30 Jul 2014
View different scenarios on how to use Avaya Diagnostic Server to maximize your network performance with less finger-pointing.

Avaya Support Website Live Agent Collaboration [2:53]

22 Apr 2014
With the introduction of Avaya Web Video, Avaya has rounded out our next-generation collaboration capabilities, giving you the choice of whatever real-time, multichannel Web communications you prefer to make your support experience faster and easier. In fact, Avaya is the first communication company to offer interactive two-way video in the Web support setting, providing face-to-face interaction with Avaya experts without leaving the Avaya Support Website environment. With Avaya Web Video, you now have multiple ways to communicate with Avaya and still have access to our other powerful collaboration, diagnostic and issue-resolution tools.

Avaya Support Website [3:39]

12 Oct 2013
Learn why the Avaya Support Website is the fastest way for you to get support.  Explore our state-of-the-art capabilities including the Avaya Knowledgebase,  Ava (the Avaya Virtual Agent), and Web Chat, Web Talk and Web Video to quickly communicate with live agents.

White Papers

The Essential Guide to Avoiding Network Outages

22 Mar 2016
At Avaya, we’ve done extensive research on network outages—why they happen, how long they typically last, and how they can be avoided. We’ve found there’s a better than 1-in-3 chance that your last network outage could have been prevented. Learn simple yet effective methods to prevent costly total outages: here are five critical best practices you can take to institute a policy of prevention.

Avaya IP Office™ Platform: TCO vs. Cisco Systems & ShoreTel UC Platform

19 Feb 2016
The right communications solution, at the best price, can transform daily business interactions with mobile, work-from-anywhere capabilities. You don’t need to pay double or lose out on features that can have an immediate impact on your customer and team engagement. This report from Tolly shows a side-by-side comparison of the Total Cost of Ownership for Avaya IP Office vs ShoreTel and Cisco over a five-year period.

Build a Borderless Business with Effective Engagement

11 Nov 2015
Creating borderless communications with your customers means providing an array of options for how they engage with you. Offer paths to your products and support via voice, video, and web—on all manner of mobile and wired devices. In this report from Webtorials, see how to build your own borderless commerce business model. You’ll grow beyond simple customer interactions to building deep customer relationships—an approach proven to help build loyalty and grow revenue.

Gartner Magic Quadrant for Unified Communications for Midsize Enterprises, North America

02 Jun 2015
Avaya has been positioned in the Leaders Quadrant in the 2015 Gartner Magic Quadrant for Unified Communications for Midsize Enterprises, North America. Optimized for midsize businesses, an Avaya engagement solution is flexible, yet complete. It’s simple to use and manage, delivering real value and low total cost of ownership.

Connect With Avaya

U.S. & Canada

(866) GO-AVAYA


(908) 953-6000