For BPO

Pay-by-Usage Contact Center Packages for Business Process Outsourcers

Deliver the Trusted Avaya Customer Experience in the Cloud

  • Launch fast with new contact center voice and/or omnichannel campaigns and solutions for your customers. Support it all in the cloud, or use a hybrid of cloud and on-premises.
  • Minimize upfront capital expenditures. Your Avaya solution is on a pay-per-use service model that wipes out the investment risk associated with a non-cloud approach.
  • Get peace-of-mind support. Your cloud contact center is managed and monitored 24x7 to help ensure availability at all times.
  • Rely on a cloud contact center hardened for privacy and security. Industry standards and regulatory compliance are fully addressed and defined for your tailored solution.
  • Give your contact center Avaya’s extensive advanced standard and add-on features, including auto attendant, secure IVR, call and screen recording, audio storage, call quality monitoring, and outbound dialers. Plus, a framework of APIs is available to integrate into your customer experience and CTI.
  • Extend your agent workforce to include remote and work-from-home personnel with secure Virtual desktop infrastructure.
  • Integrate your new cloud contact center with your third-party products like CRMs.
Build on a Secure Multi-Tenant Cloud Platform

Build on a Secure Multi-Tenant Cloud Platform

Platform security is built in and is present in all layers. We comply with multiple third-party standards, including PCI, and we conduct annual third-party audits. All applications, features and data are isolated by tenant for complete native-cloud multi-tenancy. For BPOs, multi-tenant separation extends down to the BPO clients. Reporting is supported at the sub-call level and offers a variety of ways to slice and dice conversation data. For BPOs, this lets you measure usage by client, using different metrics as required by each client.

White Paper
8 Features Your Communications Solution Needs

8 Features Your Communications Solution Needs

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See How to Migrate, Extend, Optimize, or Transform Your Business with Avaya Enterprise Cloud

See How to Migrate, Extend, Optimize, or Transform Your Business with Avaya Enterprise Cloud

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Avaya Professional Services

Maximize the Impact of Your Communications Technology and Applications

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