Contact Center Managed Services

Managed Support for your Contact Center Operations

Brochures

Avaya Private Cloud Services [PDF]

03 Dec 2014
Customizable managed services in a private cloud environment for reduced costs and improved customer experience and risk management.

Avaya Customer Experience Optimization Portfolio [PDF]

15 Oct 2012
Fine-tuning contact center performance for improved customer satisfaction and competitive advantage.

eBooks

Managing the Customer Experience

08 Jul 2014
This interactive electronic Guide is packed with practical articles written by experts from Avaya, our leading partners, and industry leaders. Case studies, charts, and infographics help you discover how to transform each customer experience into real customer lifetime value.

Tools

Private Cloud Services Business Value Calculator

06 May 2015
Avaya Private Cloud Services in conjunction with our partners enable more comprehensive business solutions that address your challenges to achieve meaningful business results. We can design, build, and manage your communications network to help you fully realize the potential of your communications infrastructure and applications.   Calculate how much Avaya Private Cloud Services can improve your bottom line.

Videos

Avaya Managed Services [3:33]

05 Jan 2015
Watch a brief overview video of the Avaya Managed Services portfolio. Review our solutions and some of the benefits our clients receive.

White Papers

Executive Guide: 7 Things You Didn’t Know Were Possible with Self Service and Automation

13 Apr 2015
Use automation to deliver the right service and meet rising customer expectations for omnichannel service and personalization.

Support Services Transformation: Daunting, Doable, and Worth it

26 Feb 2015
Support services leaders typically face three expectations: Increase customer satisfaction with better, faster support. Contribute to healthier margins by being more efficient. Maintain an engaged, effective workforce. These goals require more than incremental operational improvement. Make a step change—a people, process, and technology transformation.

Avaya Users Deploy Best-in-Class Practices to Improve Contact Center Performance

21 Mar 2013
This detailed independent survey from Aberdeen describes the processes, technologies, and tools top-performing businesses use to improve their contact center and business performance. Their focus is on enabling contact center activities, compliance, analysis of customer and operational data, and continuous improvements—all driving to results and an enhanced customer experience.

Five Keys to Mastering the Communication Domain [PDF]

16 Aug 2011
This white paper shows the keys to leveraging managed services to protect the communications environment.

Five Traits of a World Class Managed Services Provider [PDF]

29 Mar 2011
As you evaluate managed services for communications, be very specific about what you need and expect from a provider. Here are five traits you should look for when selecting a Managed Services Provider.

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