Avaya Software Investment Protection Program

Contact Center

 

The Avaya Software Investment Protection Program covers Unified Communications and Contact Center product licenses sold by Avaya, including those brought to Avaya as part of the Nortel Enterprise Solution acquisition in December of 2009, and offers customers specific license upgrades as they progress along our roadmap.
 
It can be used by customers as part of an evolutionary approach; for example, customers using the Nortel Enterprise Solutions Contact Center can upgrade to the new Avaya Aura™ Contact Center.
 
It can also be used by customers looking to immediately refresh their technology; for example, customers who have an Avaya Contact Center Express can use the program to upgrade and move all agents to Avaya Aura™ Contact Center licenses.
 
The Avaya Software Investment Protection Program provides customers with the following entitlements:
 
  • Customers covered by a software subscription program (i.e. Software Release Subscription, SRS / Software Support plus Upgrades, SS+U) can upgrade like-for-like product licenses to current releases, as determined by Avaya and per the terms of the subscription program.
 
  • Customers not covered by a software subscription program can upgrade like-for-like product licenses to current Avaya releases, as determined by Avaya under then-current upgrade pricing.
 
The above examples are illustrative.  This program covers a broader set of Avaya Unified Communications and Contact Center products.
 
For more information on how you can leverage this program, please contact your Avaya sales representative or authorized Avaya partner.