Omnichannel Automated Experience


Total 5

Avaya Aura Experience Portal

Avaya Aura® Experience Portal

Omnichannel Customer Engagement with a Personal Touch

• Give Customers the Freedom to Choose
• Personalize Your Customer Interactions
• Upgrade Customer Experiences Without Upending Your Infrastructure
Avaya Customer Connections

Customer Connections

Video, Web, and Social Media Customer Service Applications for the Contact Center

• Support Web, Video, and Social Media Customer Service
• Turn Agents into Quick-Thinking Problem Solvers
• Enrich Contact Between Customers and Agents
Avaya Intelligent Customer Routing Man With Phone

Intelligent Customer Routing

A Personalized Experience for Every Customer

  • Give Customers a Superior User Experience
  • Lower Deployment and Operating Costs
  • Preserve Existing Investments
Proactive Outreach Manager

Proactive Contact

Create and Manage Outbound Campaigns and Customer Communications

• Deliver the Maximum Number of Live Calls to Your Agents
• Optimize Your Agents’ Time
• Increase Your Operational Productivity with Blending
Avaya Proactive Contact Predictive Dialing

Proactive Outreach Manager

Proactive Customer Service via Any Channel

• Add Mobile Campaigns that Complement Current Campaigns
• Deliver Valuable Information While Cutting Costs
• Collect Revenue Faster and Shrink Recovery Costs
Avaya Oceana™ Solution
Avaya Oceana™ Solution

Create a Multi-Touch, Context-Driven Customer Journey

See how Oceana works >
White Paper
Frost & Sullivan: Success through Customer Lifetime Value
Executive Guide
7 Things You Didn’t Know Were Possible with Self Service and Automation

7 Things You Didn’t Know Were Possible with Self Service and Automation

Download now >