Customer Experience Management

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Transform your business one great interaction at a time. Differentiate your customer experience, so you can improve satisfaction scores, loyalty, and lifetime value to your customers. Customer experience management software and solutions are the driving force for a successful contact center strategy—today and tomorrow. Leverage both multi-channel customer communications and centralized business intelligence. Stay ahead of customer expectations with simple, intelligent solutions that are context aware, proactive, and automated. Call center software like Avaya Aura® Call Center Elite and products like Avaya Aura® Workforce Optimization and Contact Center Control Manager all keep up with your evolving business environment by focusing purely on experience management. There are flexible deployment options for all of your customer experience management applications. Explore traditional server-based applications, virtual appliances, or a combination of deployments.


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Avaya Aura Call Center Elite - Call Center Software

Avaya Aura® Call Center Elite

The Most Widely Used Contact Center Solution in the World

  • • Provide Your Customers with a Seamless Experience Across Channels
  • • Add Lower Cost Customer Service Channels
  • • Improve Your Contact Center Performance
Call Center Technology From Avaya - Avaya Aura

Avaya Aura® Contact Center

All-in-One Omnichannel Contact Center Solution

  • • A Single Interface for Managing All Customer Interactions
  • • Support Customers' Channel Preferences
  • • Provide a Seamless Customer Experience Across Channels
Avaya Aura Experience Portal

Avaya Aura® Experience Portal

Omnichannel Customer Engagement with a Personal Touch

  • • Give Customers the Freedom to Choose
  • • Personalize Your Customer Interactions
  • • Upgrade Customer Experiences Without Upending Your Infrastructure
Customer Experience with Avaya Aura Workforce Optimization

Avaya Aura® Workforce Optimization

A Deeper, More Meaningful Look at Customer Interactions

  • • Harness the Voice of Your Customer
  • • Anticipate Contact Volumes
  • • Enable Agents to be More Successful
Streamline Contact Center Management with Avaya Control Manager

Control Manager

Centralized Administration and Management for Your Avaya Contact Centers

  • • One Admin Tool for All Avaya Contact Center Products
  • • No Technical Expertise Required
  • • No Instructions Needed
Avaya Customer Connections

Customer Connections

Video, Web, and Social Media Customer Service Applications for the Contact Center

  • • Support Web, Video, and Social Media Customer Service
  • • Turn Agents into Quick-Thinking Problem Solvers
  • • Enrich Contact Between Customers and Agents
Avaya Intelligent Customer Routing Man With Phone

Intelligent Customer Routing

A Personalized Experience for Every Customer

  • • Give Customers a Superior User Experience
  • • Lower Deployment and Operating Costs
  • • Preserve Existing Investments
Avaya Interaction Center for Customer Experience Management Software

Interaction Center

Avaya Software Delivers Multichannel Contact Center Services and Support

  • • Add Lower-Cost Customer Service Channels
  • • Analyze Customer Service Data to Improve Your Contact Center Performance
  • • Provide Your Customers with a Seamless Experience Across Channels
Proactive Outreach Manager

Proactive Contact

Create and Manage Outbound Campaigns and Customer Communications

  • • Deliver the Maximum Number of Live Calls to Your Agents
  • • Optimize Your Agents’ Time
  • • Increase Your Operational Productivity with Blending
Avaya Proactive Contact Predictive Dialing

Proactive Outreach Manager

Proactive Customer Service via Any Channel

  • • Add Mobile Campaigns that Complement Current Campaigns
  • • Deliver Valuable Information While Cutting Costs
  • • Collect Revenue Faster and Shrink Recovery Costs
Workforce Optimization Select

Workforce Optimization Select

Gather, Measure, and Analyze Your Customer Interactions

  • • Learn from Each Customer Interaction
  • • Get Enterprise-Level Capabilities at a Price made for Midsize Business Budgets
  • • Take Advantage of Seamless Integration with Avaya Customer Engagement Platforms
Avaya Oceana™ Solution
Avaya Oceana™ Solution

Create a Multi-Touch, Context-Driven Customer Journey

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Introducing Avaya Oceana

Introducing Avaya Oceana

Create & Manage Customer Journey-Driven Experiences

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16 Consecutive Years
Avaya in the Leaders Quadrant of the Gartner Magic Quadrant for Contact Center Infrastructure for the 16th Consecutive Year

Avaya in Leaders Quadrant of Gartner Magic Quadrant for Contact Center Infrastructure

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