Actionable Insights


Total 3

Customer Experience with Avaya Aura Workforce Optimization

Avaya Aura® Workforce Optimization

A Deeper, More Meaningful Look at Customer Interactions

  • • Harness the Voice of Your Customer
  • • Anticipate Contact Volumes
  • • Enable Agents to be More Successful
Streamline Contact Center Management with Avaya Control Manager

Control Manager

Centralized Administration and Management for Your Avaya Contact Centers

  • • One Admin Tool for All Avaya Contact Center Products
  • • No Technical Expertise Required
  • • No Instructions Needed
Workforce Optimization Select

Workforce Optimization Select

Gather, Measure, and Analyze Your Customer Interactions

  • • Learn from Each Customer Interaction
  • • Get Enterprise-Level Capabilities at a Price made for Midsize Business Budgets
  • • Take Advantage of Seamless Integration with Avaya Customer Engagement Platforms
Webinar
Digitally Transforming the Customer Experience—From What You Have to What Customers Expect

Digitally Transforming the Customer Experience—From What You Have to What Customers Expect

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16 Consecutive Years
Avaya in the Leaders Quadrant of the Gartner Magic Quadrant for Contact Center Infrastructure for the 16th Consecutive Year

Avaya in Leaders Quadrant of Gartner Magic Quadrant for Contact Center Infrastructure

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