Proactive Contact

Create and Manage Outbound Campaigns and Customer Communications

3 Case Studies

2500+ Employees
Customer Engagement

Today’s customer relationships are ongoing conversations that unfold across time and channels. Phone, video, email, chat, social: It’s all one integrated omnichannel now. Done right, seamless execution pays off in increased revenue and higher lifetime value of customers. Our customer engagement solutions make it possible. 

Solution Areas:

  • Customer Engagement
  • Team Engagement
Team Engagement

Team engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.

Solution Areas:

  • Customer Engagement
  • Team Engagement
General Services

Advanced Contact Center

Thailand’s premier mobile network operator AIS has put self-service at the heart of its customer experience management. By adding Avaya Aura® Experien

Topic: Customer Service, Team Efficiency
2500+ Employees
Customer Engagement

Today’s customer relationships are ongoing conversations that unfold across time and channels. Phone, video, email, chat, social: It’s all one integrated omnichannel now. Done right, seamless execution pays off in increased revenue and higher lifetime value of customers. Our customer engagement solutions make it possible. 

Solution Areas:

  • Customer Engagement
  • Team Engagement
Team Engagement

Team engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.

Solution Areas:

  • Customer Engagement
  • Team Engagement
Retail

HomeChoice Drives Double-Digit Uplift in CSAT

South African home shopping retailer chose Avaya to help elevate its customer experience. Results exceeded expectations and continue to improve...

Topic: Customer Service, Multi-channel, Multimedia Messaging, Team Efficiency, Unified Communications
HomeChoice
2500+ Employees
Customer Engagement

Today’s customer relationships are ongoing conversations that unfold across time and channels. Phone, video, email, chat, social: It’s all one integrated omnichannel now. Done right, seamless execution pays off in increased revenue and higher lifetime value of customers. Our customer engagement solutions make it possible. 

Solution Areas:

  • Customer Engagement
Finance

Thanachart Bank

Telesales team members at Thanachart Bank, Thailand’s sixth largest bank and leading automobile lender, were struggling to reach decision makers...

Topic: Multi-channel, Team Efficiency
Thanachart Bank

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