Multimedia Messaging

Support the Shift to Instant Messaging and Ad-Hoc Communications

Shift to Instant Messaging and Ad-Hoc Communications with Multimedia Messaging

Short Messages Beat the Time Trap of Emails and Optional Phone Calls

  • Save time and increase productivity by using short messaging to replace part of the time spent wading through emails and sitting through unnecessary phone calls. Short, informal exchanges are a proven way to effectively exchange ideas and save time. Texting is the everyday way to communicate big with just a few words.
  • Gain alignment, make decisions, and get work done. For Avaya Communicator users, Avaya Multimedia Messaging delivers powerful IM and presence capabilities that let you conduct ongoing conversations across locations and time. With multiple types of media, participants can share and understand complex concepts more effectively.
  • Use Multimedia Messaging to:
    • Manage point-to-point and multi-party communications
    • Send text, voice, and video messages with pictures and files attached
    • Hold subject-focused conversations with time stamps and sender identities
    • Securely store and deliver messages
    • Use administrator controls for service and management

• Rich User Experience

Your choice of media, a single view of all open conversations, a click button to escalate from IM to call. And access the same conversation across mobile and desktop devices.

• Efficient Team Interactions

Gain quick alignment on complex ideas. Even include offline users. This is informal, productive collaboration with individuals or a group.

• Enterprise-Class Solution

Rely on secure message delivery and storage. Your single, scalable solution delivers seamless integration with Avaya Aura® Presence and interoperability across Avaya endpoints.

Customer Story

Customer Satisfaction Levels Increase by 11% at HomeChoice

Benefits: Improved Customer Service, Increased Productivity
Topics: Customer Service, Multi-channel, Multimedia Messaging, Team Efficiency, Unified Communications

Connect With Avaya

U.S. & Canada

(866) GO-AVAYA


(908) 953-6000

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