Avaya IP Office™ Contact Center

A Simple and Robust Omnichannel Contact Center Application for IP Office

Preferred Edition Capacities

  • Hardware IP 500 V2
  • Maximum Seats: 30
  • Maximum Active Voice Agents: 30 (Note that the combined number of active agents and supervisors cannot exceed the total number of seats)
  • Maximum Configured Voice Agents: 150
  • Maximum Supervisors: 30 (Note that the combined number of active agents and supervisors cannot exceed the total number of seats)
  • Maximum Simultaneous Agent Recordings: 30
  • Server Virtualization: supported
  • Multimedia Enabled Agents: supported
  • Salesforce CRM Integration supported
  • SAP CRM Integration supported

Server Edition Capacities

  • Hardware Dell R210/220; HP DL 360 Virtualized
  • Maximum Seats: 250
  • Maximum Active Voice Agents: 250 (Note that the combined number of active agents and supervisors cannot exceed the total number of seats)
  • Maximum Configured Voice Agents: 500
  • Maximum Supervisors: 100 (Note that the combined number of active agents and supervisors cannot exceed the total number of seats)
  • Maximum Simultaneous Agent Recordings: 250
  • Server Virtualization: supported
  • Multi-site: supported
  • Multimedia Enabled Agents: supported
  • Salesforce CRM Integration supported
  • SAP CRM Integration supported

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