Avaya IP Office™ Contact Center

A Simple and Robust Omnichannel Contact Center Application for IP Office

Documents and Videos

eBooks

Engagement Everywhere [PDF]

05 Nov 2015
Avaya is making market-leading Engage Everywhere technology more accessible to midsize businesses — a full stack, purpose-built midmarket system built on our IP Office™ platform and packaged with unified communications (UC), contact center (CC), web videoconferencing, mobility, devices, networking, support services and cloud capabilities.

Fact Sheets

Avaya IP Office Contact Center [PDF]

21 Nov 2016
Avaya IP Office Contact Center is optimized for use with Avaya IP Office and delivers blended multichannel capabilities to midsize businesses, allowing them to enhance and expand customer communications.

IP Office Contact Center Customer Relationship Management Integration [PDF]

21 Nov 2016
With the Avaya CRM integration packaged application for Salesforce and SAP, Avaya integrates real-time communications capabilities with CRM software to improve agent productivity, enhance customer service and streamline the overall customer journey.

Infographics

7 Ways Amazing Customer & Employee Experiences Power Your Business Goals [PDF]

28 Nov 2016
Today is the Age of Experience. It’s so much more than being there for your customers when they pick up the phone. It’s so much more than your employees’ ability to effectively collaborate across distances and across devices. Because when it comes to unforgettable customer service and unquestionable employee satisfaction across every industry, EXPERIENCE IS EVERYTHING. Read on to find out why experience is so crucial to your bottom line.

Engagement Everywhere For Midsize Business [PDF]

19 Nov 2015
This infographic details the evolving expectations of workers and customers and why it is important for organizations to promote engagement everywhere.

White Papers

Trends in Customer Engagement Strategies

16 Oct 2015
This intriguing Pulse Report survey from Gatepoint Research evaluates the use of mobile technology and customer communications solutions among more than 500 managers, directors, executives, VPs, and CxOs. Leverage the information to define how to get ahead of the curve in creating great customer experiences and improving the productivity of your team—all leading to a stronger, better bottom line of revenue and growth.

Gartner Magic Quadrant for Unified Communications for Midsize Enterprises, North America

02 Jun 2015
Avaya has been positioned in the Leaders Quadrant in the 2015 Gartner Magic Quadrant for Unified Communications for Midsize Enterprises, North America. Optimized for midsize businesses, an Avaya engagement solution is flexible, yet complete. It’s simple to use and manage, delivering real value and low total cost of ownership.

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