Interaction Center

Avaya Software Delivers Multichannel Contact Center Services and Support

Documents and Videos

Brochures

Avaya Customer Engagement Solutions [PDF]

17 Dec 2015
Expanding on the performance, reliability and flexibility of the Avaya Aura® platform, Avaya Customer Engagement solutions provide the foundation on which to build a customized portfolio of customer engagement applications for the contact center, tailored to your organization’s customer experience strategy and goals.

Avaya Interaction Center [PDF]

14 Nov 2014
Exceeding customer expectations for personalized service across all channels – phone, video, email, web, SMS, and social media– is no longer an afterthought. For many companies today the long and short term success of their business depends directly on delivery of a superior, differentiated customer experience. Avaya Interaction Center helps you achieve your customer and business goals by helping you simplify multimedia customer experience management.

Infographics

Customer Experience IS the battleground [PDF]

07 Mar 2016
The competitive battleground has shifted, to stay relevant, businesses must embark on a digital business transformation to keep up with the speed of their customers.

Videos

Avaya Co-Browsing Snap-in [1:41]

19 Jan 2016
Enable rich online collaboration directly within your website. Use this developer Snap-in to make your web pages more personal with guided web browsing, shared control, and secure form filling that helps you close online transactions, improve first contact resolution, and differentiate your online experience.

Avaya Customer Experience Management: Delivering Tomorrow’s Customer Experience Today [5:10]

07 Jan 2015
Avaya Customer Experience Management enables you to engage the right resources, processes, and information allowing you to deliver customer service that is unique, customized, and enduring. Avaya Customer Experience Management focuses on awareness of all relevant context for specific customers at any time and connecting all interactions together regardless of media into a seamless, persistent conversation. Creating a Whole New Customer Experience…For Each Customer, Every Time.

White Papers

Youbiquity Finance 2016 - Retail Banking

27 Jun 2016
For nearly five years, Avaya and BT’s Youbiquity Finance research has informed the channel strategies of some of the world’s leading financial organisation. From phone, email, internet self-service, apps and web-chat, to social media or video conferencing, the Youbiquity Finance research has revealed how consumers’ expectations of financial service providers are changing. Now, in 2016, we have conducted another round of Youbiquity Finance research. Based on the views of 3,014 respondents across Germany, Spain and the UK, this research outlines the key trends in consumer behaviour in banking and insurance when it comes to sales and customer service channels.

Youbiquity Finance 2016 - General Insurance

27 Jun 2016
For nearly five years, Avaya and BT’s Youbiquity Finance research has informed the channel strategies of some of the world’s leading financial organisation. From phone, email, internet self-service, apps and web-chat, to social media or video conferencing, the Youbiquity Finance research has revealed how consumers’ expectations of financial service providers are changing. Now, in 2016, we have conducted another round of Youbiquity Finance research. Based on the views of 3,014 respondents across Germany, Spain and the UK, this research outlines the key trends in consumer behaviour in banking and insurance when it comes to sales and customer service channels.

Team and Customer Engagement Solutions For Small and Mid-Sized Businesses

26 Feb 2015
The right mobile engagement environment makes it easier to increase your team's productivity, regardless of where they work. This eBook details just how easy it can be to make that happen. Avaya seamless engagement solutions for growing midsize businesses can help your organization make decisions quickly and execute with precision.

Global Report: Missing Customer Expectations? [PDF]

12 Jan 2015
Dynamic Markets was commissioned by Avaya to conduct Independent Market Research across 24 countries to investigate the emphasis companies are putting on CEM (Customer Experience Management) and what steps, if any, they are taking to address this area. Read this report for the answer, and gain insight on where customer expectations sit compared to how they are treated by organizations.

Avaya Users Deploy Best-in-Class Practices to Improve Contact Center Performance

21 Mar 2013
This detailed independent survey from Aberdeen describes the processes, technologies, and tools top-performing businesses use to improve their contact center and business performance. Their focus is on enabling contact center activities, compliance, analysis of customer and operational data, and continuous improvements—all driving to results and an enhanced customer experience.

Connect With Avaya

U.S. & Canada

(866) GO-AVAYA

Worldwide

(908) 953-6000