Control Manager

Centralized Administration and Management for Your Avaya Contact Centers

2 Case Studies

2500+ Employees
Customer Engagement

Today’s customer relationships are ongoing conversations that unfold across time and channels. Phone, video, email, chat, social: It’s all one integrated omnichannel now. Done right, seamless execution pays off in increased revenue and higher lifetime value of customers. Our customer engagement solutions make it possible. 

Solution Areas:

  • Customer Engagement
  • Team Engagement
Team Engagement

Team engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.

Solution Areas:

  • Customer Engagement
  • Team Engagement
Professional Services

HGS

For global BPO provider HGS, the right contact center platform is essential. Since 2003, it has partnered with Avaya, and now has over 15,000 seats us

Topic: Customer Service, Multisite - Branches, Team Efficiency
100-2,499 Employees
Team Engagement

Team engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.

Solution Areas:

  • Team Engagement
  • Customer Engagement
Customer Engagement

Today’s customer relationships are ongoing conversations that unfold across time and channels. Phone, video, email, chat, social: It’s all one integrated omnichannel now. Done right, seamless execution pays off in increased revenue and higher lifetime value of customers. Our customer engagement solutions make it possible. 

Solution Areas:

  • Team Engagement
  • Customer Engagement
Energy & Utilities

Severn Trent Water

Severn Trent Water CIO, Myron Hrycyk talks about his communications journey and the strategic application of telecoms throughout the organisation.

Topic: Team Efficiency, Unified Communications

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