Avaya Scopia® Desktop and Mobile Applications

Face-to-Face Collaboration in Your Mobile World and on Your Desktop

13 Case Studies

1-99 Employees
Customer Engagement

Today’s customer relationships are ongoing conversations that unfold across time and channels. Phone, video, email, chat, social: It’s all one integrated omnichannel now. Done right, seamless execution pays off in increased revenue and higher lifetime value of customers. Our customer engagement solutions make it possible. 

Solution Areas:

  • Customer Engagement
  • Team Engagement
Team Engagement

Team engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.

Solution Areas:

  • Customer Engagement
  • Team Engagement
Professional Services

Gesdocument

The business consultancy Gesdocument, which has been growing rapidly since 2005, decided to improve its video communications system in order to provid

Topic: Customer Service, Team Efficiency, Video Collaboration
100-2,499 Employees
Team Engagement

Team engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.

Solution Areas:

  • Team Engagement
Leisure & Entertainment

Ticketmaster

Ticketmaster did not hesitate to replace its previous videoconferencing system with the Scopia system from Avaya after testing its different character

Topic: Bring your Own Device (BYOD), Team Efficiency, Video Collaboration
2500+ Employees
Customer Engagement

Today’s customer relationships are ongoing conversations that unfold across time and channels. Phone, video, email, chat, social: It’s all one integrated omnichannel now. Done right, seamless execution pays off in increased revenue and higher lifetime value of customers. Our customer engagement solutions make it possible. 

Solution Areas:

  • Customer Engagement
  • Team Engagement
Team Engagement

Team engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.

Solution Areas:

  • Customer Engagement
  • Team Engagement
Technology

CSS Corp

CSS Corp selected Avaya Scopia® video conferencing to accelerate sales productivity and response to its customers. With the new Avaya video solution,

Topic: Bring your Own Device (BYOD), Customer Service, Team Efficiency, Video Collaboration
100-2,499 Employees
Customer Engagement

Today’s customer relationships are ongoing conversations that unfold across time and channels. Phone, video, email, chat, social: It’s all one integrated omnichannel now. Done right, seamless execution pays off in increased revenue and higher lifetime value of customers. Our customer engagement solutions make it possible. 

Solution Areas:

  • Customer Engagement
  • Team Engagement
Team Engagement

Team engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.

Solution Areas:

  • Customer Engagement
  • Team Engagement
Leisure & Entertainment

Ballantyne Strong

Ballantyne Strong, a specialist lighting firm, handles the custom-designed beacon lighting on New York's Freedom Tower; the iconic beam on top...

Topic: Team Efficiency, Unified Communications
Ballantyne Strong
100-2,499 Employees
Team Engagement

Team engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.

Solution Areas:

  • Team Engagement
Leisure & Entertainment

SFJAZZ

Bay-area based SFJAZZ presents the greatest names in jazz, Latin and global music and nurtures the art of improvisation through its year-round...

Topic: Bring your Own Device (BYOD), Team Efficiency, Unified Communications, eLearning
100-2,499 Employees
Team Engagement

Team engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.

Solution Areas:

  • Team Engagement
Government

Bawaslu

Badan Pengawas Pemilihan Umum (Bawaslu), Indonesia's election supervisory board, relies on videoconferencing to reduce the costs and complexity of...

Topic: Team Efficiency
2500+ Employees
Team Engagement

Team engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.

Solution Areas:

  • Team Engagement
Technology

Avaya Canada

Avaya was presented with an opportunity to save considerable real estate expense by moving its Canadian corporate headquarters in Markham, Ontario...

Topic: Bring your Own Device (BYOD), Global Teams, Team Efficiency, Unified Communications, Work @ Home
100-2,499 Employees
Team Engagement

Team engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.

Solution Areas:

  • Team Engagement
General Services

ITE Group

The Scopia solution has transformed ITE’s approach to video conferencing, allowing global collaboration using standards-based any-device-to-any...

Topic: Bring your Own Device (BYOD), Global Teams
100-2,499 Employees
Team Engagement

Team engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.

Solution Areas:

  • Team Engagement
Education - Higher

Foundation for National Scientific Computing (FCCN)

FCCN needed to deploy an advanced web-based video conferencing solution to deliver a cost-effective collaborative working environment for users...

Topic: eLearning
FCCN
100-2,499 Employees
Team Engagement

Team engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.

Solution Areas:

  • Team Engagement
Government

Bonneville County

The Bonneville County Court System has successfully reduced inmate transport travel between jail and courthouse locations, reducing fuel...

Topic: Bring your Own Device (BYOD), Team Efficiency
1-99 Employees
Team Engagement

Team engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.

Solution Areas:

  • Team Engagement
Healthcare

Panama Medical Mission

A medical team from Florida State University travels annually to remote areas in Panama to treat residents of these rural communities...

Topic: Bring your Own Device (BYOD), Regulatory Compliance, Team Efficiency
1-99 Employees
Team Engagement

Team engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.

Solution Areas:

  • Team Engagement
Education - Higher

REANNZ

REANNZ (Research and Education Advanced Network New Zealand) uses Avaya Scopia for full HD multi-party video conferencing, supporting over 220,000...

Topic: Bring your Own Device (BYOD), Global Teams, Team Efficiency
100-2,499 Employees
Team Engagement

Team engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.

Solution Areas:

  • Team Engagement
Technology

True IDC

With demand for video collaboration growing, Thailand’s leading internet data center service provider TRUE IDC has launched a pioneering...

Topic: Bring your Own Device (BYOD)
True IDC

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