Avaya Aura® Experience Portal

Omnichannel Customer Engagement with a Personal Touch

Landmark Bank Case Study Video3:02

Give Your Customers an Experience That No One Else Can

  • Engage with your customers when and where they want on the devices of their choice. Every customer interaction holds the promise of making a positive impression and advancing your competitive advantage.
  • Connect with customers in new ways, taking advantage of all the popular channels available with Avaya Aura® Experience Portal—including mobile, voice, video, email, and SMS text.
  • Orchestrate a personalized interaction with each customer. Even when you have hundreds, thousands, or millions of customer connections, you can design and manage all the different interactions from a single multichannel application platform.
  • Be as mobile as your customers. Deliver a seamless, persistent customer experience with mobile capabilities. Dynamic menus let customers check order status, connect with tech support, talk to a live agent. Customers hear estimated wait times and the option to receive a return call. Full context is provided to the agent, so the agent is always prepared to assist customers.
  • Support self-service consumers through low-effort apps. Deliver contextual information to an agent so a customer can easily transition from one channel to another. Your agent sees all information that the customer already provided.
  • Review our infographic to see how Customer Experience IS the Battleground now—and why it’s imperative to keep pace with your customers’ expectations.

• Give Customers the Freedom to Choose

An omnichannel customer experience lets customers use their favorite channels and devices to connect with your agents. Give them options to connect by phone, mobile, email and SMS services.

• Personalize Your Customer Interactions

Give your customers powerful, unique service experiences with multi-party conferencing, intelligent routing, and pre-identified customer preferences.

• Upgrade Customer Experiences Without Upending Your Infrastructure

Your infrastructure investment is safe. Let customers have the experiences they crave by adding a standards-based platform that integrates with your existing infrastructure.

Customer Story
Southwark Council

Delivering Tomorrow’s Customer Experience Today Video5:10

Add Automated Mobile, Email, and SMS Services to Your Existing Services

Take your current services to the next level by creating high-value inbound and outbound voice and multimedia services that leverage the popularity of mobile, email, and SMS text.

Multichannel Proactive Customer Engagement Video1:40

Be More Proactive with Your Customers

Show customers that you value their time and understand their preferences with personalized wait treatments and alerts based on their preferences and account status and value.

Avaya Aura Experience Portal Demo Video3:18

Lower Service and Operational Costs

Don’t drain your IT resources. Let your team manage all inbound and outbound mobile, web, and voice applications from a single platform with robust management, reporting, and virtualization capabilities. A centralized approach reduces costs and simplifies IT operations.

Customer Satisfaction Levels Increase by 11% at HomeChoice

Benefits: Improved Customer Service, Increased Productivity
Topics: Customer Service, Multi-channel, Multimedia Messaging, Team Efficiency, Unified Communications
White Paper
Frost & Sullivan: Success through Customer Lifetime Value
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Executive Guide
7 Things You Didn’t Know Were Possible with Self Service and Automation

7 Things You Didn’t Know Were Possible with Self Service and Automation

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