Avaya Aura® Communication Manager

Voice, Video, and Collaboration Starts Here

Documents and Videos


Avaya Aura® Platform [PDF]

11 Nov 2015
The Avaya Aura Platform is a breakthrough in business communications. Avaya's core communications platform supports mid to large enterprises, enables unified communications, on-demand collaboration and customer service, faster, with less complexity and at lower cost, anywhere in the world. The Avaya Aura Platform brings together award-winning Avaya real-time communications performance and reliability with a revolutionary, enterprise-wide SIP architecture, plus the instant detection of each user's presence across devices and applications. Communications applications and services are implemented once and made available across the business. Simpler deployment and streamlined provisioning, plus leaner hardware and enterprise-wide dial plans, all drive down costs and complexity.

Upgrading Your Network: Taking the Next Step in Communications and Collaboration [PDF]

14 Apr 2015
Upgrading your network is easier and less costly than you think. Upgrade to the latest version of the Avaya Aura Platform, laying the foundation for collaborative applications and, even more significantly, gaining immediate paybacks in network access, management and operational costs in your existing infrastructure.

Avaya Professional Services [PDF]

05 Jan 2015
See how Avaya Professional Services uses Enablement, Optimization, and Innovation Services to help companies get the most out of their real-time communications solutions,  helping them achieve business strategies.

Fact Sheets

Avaya Aura® Application Enablement Services [PDF]

10 Aug 2015
Avaya Aura Application Enablement Services provides developer interfaces for both off-the-shelf and custom integrations with hundreds of communications and business applications such as Microsoft Office Communicator and IBM Lotus Sametime, as well as a broad range of contact center, call recording and click-to-dial applications.

Avaya Aura Communication Manager [PDF]

10 Aug 2015
Avaya Aura Communication Manager is a foundational element of the Avaya Aura Platform, and delivers rich voice, video, mobility, messaging and engagement capabilities on a resilient, distributed network that supports SIP/IP-based, digital and analog communication devices.


Avaya Equinox and Oceana User Experience [4:12]

17 Oct 2016
It’s game day! When time is critical and the task list is long, rely on Avaya Team and Customer Engagement solutions to make the difference!
Avaya Aura Platform: The Solution for Engagement

Avaya Aura Platform: The Solution for Engagement [4:25]

17 Feb 2016
Learn how Avaya Aura can take your enterprise beyond collaboration to real engagement with customers, partners and across you teams.

White Papers

Effectively Managing Communications During a Service Outage

05 Feb 2015
Consider a new approach to managing customer relationships during service outages. We walk through the limitations of traditional approaches for handling call volume fluctuations. And spotlight new capabilities in intelligent call routing and voice portal platforms that can automate and simplify your entire customer experience, supporting interactions across a variety of channels

Gartner Magic Quadrant for Corporate Telephony

10 Nov 2014
Avaya has been positioned as a Leader by Gartner in Magic Quadrant for Corporate Telephony for the ninth consecutive year as measured by ability to execute and completeness of vision.

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