Avaya Aura® Call Center Elite

The Most Widely Used Contact Center Solution in the World

20 Case Studies

2500+ Employees
Customer Engagement

Today’s customer relationships are ongoing conversations that unfold across time and channels. Phone, video, email, chat, social: It’s all one integrated omnichannel now. Done right, seamless execution pays off in increased revenue and higher lifetime value of customers. Our customer engagement solutions make it possible. 

Solution Areas:

  • Customer Engagement
  • Team Engagement
Team Engagement

Team engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.

Solution Areas:

  • Customer Engagement
  • Team Engagement
Finance

TISCO Bank

As the volume of inbound and outbound calls has increased, TISCO Bank needed a contact center that it could depend on. Since moving to an Avaya platfo

Topic: Customer Service, Multisite - Branches, Team Efficiency
2500+ Employees
Customer Engagement

Today’s customer relationships are ongoing conversations that unfold across time and channels. Phone, video, email, chat, social: It’s all one integrated omnichannel now. Done right, seamless execution pays off in increased revenue and higher lifetime value of customers. Our customer engagement solutions make it possible. 

Solution Areas:

  • Customer Engagement
  • Networking
  • Team Engagement
Networking

Build a path to the future. Avaya’s advanced fabric networking technology takes SDN networking and cloud services to the next level. Reduce network outages, enjoy quicker access to information, and easily integrate new communications channels and applications. If you wish, do it all with your existing infrastructure.

Solution Areas:

  • Customer Engagement
  • Networking
  • Team Engagement
Team Engagement

Team engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.

Solution Areas:

  • Customer Engagement
  • Networking
  • Team Engagement
Government

Saint Lucia

Thanks to the successful implementation of an Avaya solution, the Government of Saint Lucia not only achieved greater savings, but improved its manage

Topic: Customer Service, Mobile Collaboration, Team Efficiency
100-2,499 Employees
Customer Engagement

Today’s customer relationships are ongoing conversations that unfold across time and channels. Phone, video, email, chat, social: It’s all one integrated omnichannel now. Done right, seamless execution pays off in increased revenue and higher lifetime value of customers. Our customer engagement solutions make it possible. 

Solution Areas:

  • Customer Engagement
  • Networking
  • Team Engagement
Networking

Build a path to the future. Avaya’s advanced fabric networking technology takes SDN networking and cloud services to the next level. Reduce network outages, enjoy quicker access to information, and easily integrate new communications channels and applications. If you wish, do it all with your existing infrastructure.

Solution Areas:

  • Customer Engagement
  • Networking
  • Team Engagement
Team Engagement

Team engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.

Solution Areas:

  • Customer Engagement
  • Networking
  • Team Engagement
Leisure & Entertainment

Kroenke Sports and Entertainment

Kroenke Sports and Entertainment (KSE) likely entertains more people in the Denver metro area than anyone else. Whether it’s pro hockey, basketball, s

Topic: Customer Service, Stadium Technology, Unified Communications
100-2,499 Employees
Customer Engagement

Today’s customer relationships are ongoing conversations that unfold across time and channels. Phone, video, email, chat, social: It’s all one integrated omnichannel now. Done right, seamless execution pays off in increased revenue and higher lifetime value of customers. Our customer engagement solutions make it possible. 

Solution Areas:

  • Customer Engagement
Healthcare

Singapore National Eye Centre

Leading eye care provider transforms its customer service, resulting in reduced waiting times and dropped call rates with Avaya Contact Center...

Topic: Customer Service, Team Efficiency
Singapore National Eye Center Article Image
100-2,499 Employees
Customer Engagement

Today’s customer relationships are ongoing conversations that unfold across time and channels. Phone, video, email, chat, social: It’s all one integrated omnichannel now. Done right, seamless execution pays off in increased revenue and higher lifetime value of customers. Our customer engagement solutions make it possible. 

Solution Areas:

  • Customer Engagement
  • Team Engagement
Team Engagement

Team engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.

Solution Areas:

  • Customer Engagement
  • Team Engagement
Healthcare

Olmsted Center for Sight

For over a hundred years, Olmsted Center for Sight has been a pioneer in quality service for people who are blind or visually impaired. Olmsted’s Stat

Topic: Customer Service, Team Efficiency
2500+ Employees
Customer Engagement

Today’s customer relationships are ongoing conversations that unfold across time and channels. Phone, video, email, chat, social: It’s all one integrated omnichannel now. Done right, seamless execution pays off in increased revenue and higher lifetime value of customers. Our customer engagement solutions make it possible. 

Solution Areas:

  • Customer Engagement
  • Team Engagement
Team Engagement

Team engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.

Solution Areas:

  • Customer Engagement
  • Team Engagement
General Services

Advanced Contact Center

Thailand’s premier mobile network operator AIS has put self-service at the heart of its customer experience management. By adding Avaya Aura® Experien

Topic: Customer Service, Team Efficiency
100-2,499 Employees
Customer Engagement

Today’s customer relationships are ongoing conversations that unfold across time and channels. Phone, video, email, chat, social: It’s all one integrated omnichannel now. Done right, seamless execution pays off in increased revenue and higher lifetime value of customers. Our customer engagement solutions make it possible. 

Solution Areas:

  • Customer Engagement
  • Team Engagement
Team Engagement

Team engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.

Solution Areas:

  • Customer Engagement
  • Team Engagement
Finance

Top 20 US Credit Union

Who is your main competitor when you are a 500,000-member credit union with fewer than 50 locations? The ‘very big bank’ with branches located nearby

Topic: Customer Service
Finance

Krungsri

Leading Thai financial services provider Krungsri has relied on an Avaya contact center for over 18 years, winning multiple awards for its outstanding

1-99 Employees
Customer Engagement

Today’s customer relationships are ongoing conversations that unfold across time and channels. Phone, video, email, chat, social: It’s all one integrated omnichannel now. Done right, seamless execution pays off in increased revenue and higher lifetime value of customers. Our customer engagement solutions make it possible. 

Solution Areas:

  • Customer Engagement
  • Networking
  • Team Engagement
Networking

Build a path to the future. Avaya’s advanced fabric networking technology takes SDN networking and cloud services to the next level. Reduce network outages, enjoy quicker access to information, and easily integrate new communications channels and applications. If you wish, do it all with your existing infrastructure.

Solution Areas:

  • Customer Engagement
  • Networking
  • Team Engagement
Team Engagement

Team engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.

Solution Areas:

  • Customer Engagement
  • Networking
  • Team Engagement
Professional Services

Beyond Social Services

Beyond Social Services has been working with less privileged families in Singapore since 1969, providing long-term support and mentoring to help young

Topic: Team Efficiency
Energy & Utilities

RusHydro

RusHydro is a leading renewable energy producer, with its generation based on hydropower, sea tides, wind, and geothermal power. The group’s energy re

Topic: Customer Service, Team Efficiency
100-2,499 Employees
Customer Engagement

Today’s customer relationships are ongoing conversations that unfold across time and channels. Phone, video, email, chat, social: It’s all one integrated omnichannel now. Done right, seamless execution pays off in increased revenue and higher lifetime value of customers. Our customer engagement solutions make it possible. 

Solution Areas:

  • Customer Engagement
Healthcare

RSA Medical Manages Hyper Growth

Chicago-based RSA Medical provides medical assessment and medical management services to the healthcare industry...

Topic: Bring your Own Device (BYOD), Multi-channel, Regulatory Compliance, Work @ Home
RSA Medical
2500+ Employees
Customer Engagement

Today’s customer relationships are ongoing conversations that unfold across time and channels. Phone, video, email, chat, social: It’s all one integrated omnichannel now. Done right, seamless execution pays off in increased revenue and higher lifetime value of customers. Our customer engagement solutions make it possible. 

Solution Areas:

  • Customer Engagement
Technology

MOBITECHS

MOBITECHS was challenged to meet increasing customer demand, while reducing the cost of investing in and maintaining contact centre infrastructure...

Topic: Multi-channel, Team Efficiency
MOBITECHS
100-2,499 Employees
Customer Engagement

Today’s customer relationships are ongoing conversations that unfold across time and channels. Phone, video, email, chat, social: It’s all one integrated omnichannel now. Done right, seamless execution pays off in increased revenue and higher lifetime value of customers. Our customer engagement solutions make it possible. 

Solution Areas:

  • Customer Engagement
Professional Services

Capita IT Services

Managing all contact centre applications and telephony in-house can be both complex and expensive...

Capita
2500+ Employees
Customer Engagement

Today’s customer relationships are ongoing conversations that unfold across time and channels. Phone, video, email, chat, social: It’s all one integrated omnichannel now. Done right, seamless execution pays off in increased revenue and higher lifetime value of customers. Our customer engagement solutions make it possible. 

Solution Areas:

  • Customer Engagement
  • Team Engagement
Team Engagement

Team engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.

Solution Areas:

  • Customer Engagement
  • Team Engagement
Hospitality

Pan Pacific Hotels Group

Pan Pacific Hotels Group deployed Avaya's Unified Communications and contact centre Solutions to reduce operational costs and improve guest services.

Topic: Bring your Own Device (BYOD)
Pan Pacific Hotels Group
100-2,499 Employees
Customer Engagement

Today’s customer relationships are ongoing conversations that unfold across time and channels. Phone, video, email, chat, social: It’s all one integrated omnichannel now. Done right, seamless execution pays off in increased revenue and higher lifetime value of customers. Our customer engagement solutions make it possible. 

Solution Areas:

  • Customer Engagement
Healthcare

Maccabi Healthcare Services

Israel’s Maccabi Healthcare Services is working with Avaya to provide a pioneering approach to caring for patients with long-term cardiac...

Topic: Telemedicine, Video Contact Center
Maccabi Healthcare Services
100-2,499 Employees
Customer Engagement

Today’s customer relationships are ongoing conversations that unfold across time and channels. Phone, video, email, chat, social: It’s all one integrated omnichannel now. Done right, seamless execution pays off in increased revenue and higher lifetime value of customers. Our customer engagement solutions make it possible. 

Solution Areas:

  • Customer Engagement
  • Team Engagement
Team Engagement

Team engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.

Solution Areas:

  • Customer Engagement
  • Team Engagement
General Services

SR Technics

The right design is key: even seemingly simple telephony solutions can require extensive expertise and careful planning...

Topic: Customer Service
SR Technics
2500+ Employees
Customer Engagement

Today’s customer relationships are ongoing conversations that unfold across time and channels. Phone, video, email, chat, social: It’s all one integrated omnichannel now. Done right, seamless execution pays off in increased revenue and higher lifetime value of customers. Our customer engagement solutions make it possible. 

Solution Areas:

  • Customer Engagement
  • Team Engagement
Team Engagement

Team engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.

Solution Areas:

  • Customer Engagement
  • Team Engagement
Government

Hampshire County Council

Hampshire County Council provides services to 1.3 million people and has an annual budget of just under £1.9 billion...

Topic: Team Efficiency, Unified Communications
100-2,499 Employees
Team Engagement

Team engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.

Solution Areas:

  • Team Engagement
  • Customer Engagement
Customer Engagement

Today’s customer relationships are ongoing conversations that unfold across time and channels. Phone, video, email, chat, social: It’s all one integrated omnichannel now. Done right, seamless execution pays off in increased revenue and higher lifetime value of customers. Our customer engagement solutions make it possible. 

Solution Areas:

  • Team Engagement
  • Customer Engagement
Energy & Utilities

Severn Trent Water

Severn Trent Water CIO, Myron Hrycyk talks about his communications journey and the strategic application of telecoms throughout the organisation.

Topic: Team Efficiency, Unified Communications
100-2,499 Employees
Customer Engagement

Today’s customer relationships are ongoing conversations that unfold across time and channels. Phone, video, email, chat, social: It’s all one integrated omnichannel now. Done right, seamless execution pays off in increased revenue and higher lifetime value of customers. Our customer engagement solutions make it possible. 

Solution Areas:

  • Customer Engagement
Energy & Utilities

SMECO

Southern Maryland Electric Cooperative (SMECO) provides electricity to over 150,000 services in Charles County, St...

Topic: Team Efficiency
100-2,499 Employees
Customer Engagement

Today’s customer relationships are ongoing conversations that unfold across time and channels. Phone, video, email, chat, social: It’s all one integrated omnichannel now. Done right, seamless execution pays off in increased revenue and higher lifetime value of customers. Our customer engagement solutions make it possible. 

Solution Areas:

  • Customer Engagement
Energy & Utilities

nTelos

A provider of mobile broadband services in the US, nTelos wireless strives to deliver friendly, responsive service to a rapidly growing subscriber...

Topic: Team Efficiency

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