Featured Case Studies

100-2,499 Employees
Customer Engagement

Today’s customer relationships are ongoing conversations that unfold across time and channels. Phone, video, email, chat, social: It’s all one integrated omnichannel now. Done right, seamless execution pays off in increased revenue and higher lifetime value of customers. Our customer engagement solutions make it possible. 

Services
Team Engagement

Team engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.

Healthcare

Healthplex

Rapid growth is great for a company’s bottom line – but it can also tax systems to their limits...

Topic: Customer ServiceRegulatory ComplianceTeam Efficiency Country: United States
100-2,499 Employees
Customer Engagement

Today’s customer relationships are ongoing conversations that unfold across time and channels. Phone, video, email, chat, social: It’s all one integrated omnichannel now. Done right, seamless execution pays off in increased revenue and higher lifetime value of customers. Our customer engagement solutions make it possible. 

Team Engagement

Team engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.

Services
Transportation

Grupo Transcoma

Grupo Transcoma, one of the most powerful and solid holding companies in domestic and international commerce, is conducting a thorough...

Topic: Customer ServiceTeam EfficiencyUnified Communications Country: Spain
2500+ Employees
Customer Engagement

Today’s customer relationships are ongoing conversations that unfold across time and channels. Phone, video, email, chat, social: It’s all one integrated omnichannel now. Done right, seamless execution pays off in increased revenue and higher lifetime value of customers. Our customer engagement solutions make it possible. 

Team Engagement

Team engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.

Healthcare

Geneva University Hospitals (HUG)

The first few days after birth are crucial for mothers and their newborns...

Topic: Team EfficiencyVideo Collaboration Country: Switzerland
100-2,499 Employees
Customer Engagement

Today’s customer relationships are ongoing conversations that unfold across time and channels. Phone, video, email, chat, social: It’s all one integrated omnichannel now. Done right, seamless execution pays off in increased revenue and higher lifetime value of customers. Our customer engagement solutions make it possible. 

Team Engagement

Team engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.

Michael C Fina Recognition

For over 80 years, New Yorkers have known Michael C. Fina as a purveyor of luxury retail goods in Midtown Manhattan. However, few realize that it has

Topic: Customer ServiceMulti-channelTeam Efficiency Country: United States
100-2,499 Employees
Team Engagement

Team engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.

Kenton County Schools
Education K-12

Kenton County School District

Avaya Wi-Fi Enables District’s Vision of a Device in Every Child’s Hand...

Topic: Bring your Own Device (BYOD)Team Efficiency Country: United States
100-2,499 Employees
Team Engagement

Team engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.

Leisure & Entertainment

Mercedes-Benz Superdome

SMG prides itself on its quality management services for its venues, including the Superdome in New Orleans...

Topic: Stadium TechnologyTeam EfficiencyVideo Surveillance Country: United States
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