Testimonials

Volksbank Tettnang
Foto: Volksbank Tettnang eG
„Avaya Aura VE ist vollständig redundant ausgelegt. Potenzielle Ausfallrisiken gehen damit gegen null.“ Read the Full Case Study>
  • Stephan Ehrle

  • Leiter IT/Organisation

Gtech
“Avaya definitely met our expectations. The product gives us exactly what we want and it’s changed our business in a big way.” Read the Full Case Study>
  • David Bates

  • IT manager

New York Mets
"Looking at our history with Avaya, its enterprise capabilities, its experience in the commercial and sports markets, and the fact that it’s a well-entrenched platform, all contributed to the decision to deepen our relationship with Avaya." Read the Full Case Study>
  • Tom Festa

  • Vice President of Technology

Sushi Tei
"Avaya has helped us to create a more effective and mobile workforce, and to continue building a highly collaborative culture.” Read the Full Case Study>
  • Janice Lee

  • Assistant Director, Finance and Admin

AIDA Group
"Using the Avaya system, our staff has much more control over all calls coming in and going out. They are therefore better equipped to manage more calls each day, which means we can reach more customers." Read the Full Case Study>
  • Daren Williams

  • Acquisitions Manager

Head Germany GmbH
‘‘Avaya's experts bring a wealth of knowledge and support us by continuously optimizing our communications processes.” Read the Full Case Study>
  • Helga Geißler

  • Manager HR/Customer Service AT/DE

SEE ALL>

Featured Case Studies

100-2,499 Employees
Customer Engagement

Today’s customer relationships are ongoing conversations that unfold across time and channels. Phone, video, email, chat, social: It’s all one integrated omnichannel now. Done right, seamless execution pays off in increased revenue and higher lifetime value of customers. Our customer engagement solutions make it possible. 

Team Engagement

Team engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.

Retail

Gtech

Gtech can now provide industry-leading customer service thanks to deployment of Avaya Contact Centre...

Topic: Customer Service, Multisite - Branches, Team Efficiency
100-2,499 Employees
Customer Engagement

Today’s customer relationships are ongoing conversations that unfold across time and channels. Phone, video, email, chat, social: It’s all one integrated omnichannel now. Done right, seamless execution pays off in increased revenue and higher lifetime value of customers. Our customer engagement solutions make it possible. 

Networking

Build a path to the future. Avaya’s advanced fabric networking technology takes SDN networking and cloud services to the next level. Reduce network outages, enjoy quicker access to information, and easily integrate new communications channels and applications. If you wish, do it all with your existing infrastructure.

Services
Team Engagement

Team engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.

Leisure & Entertainment

New York Mets

Avaya Aura® and Avaya Fabric Connect Cover all Bases, Now and in the Future...

Topic: Bring your Own Device (BYOD), Customer Service, Mobile Collaboration, Stadium Technology, Unified Communications
100-2,499 Employees
Customer Engagement

Today’s customer relationships are ongoing conversations that unfold across time and channels. Phone, video, email, chat, social: It’s all one integrated omnichannel now. Done right, seamless execution pays off in increased revenue and higher lifetime value of customers. Our customer engagement solutions make it possible. 

Team Engagement

Team engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.

Hospitality

Sushi Tei

Core to Sushi Tei’s business is bringing exceptional service and value to diners...

Topic: Customer Service, Team Efficiency