Testimonials

Olivier Ford
"The ability to receive phone messages via email is a feature that is greatly appreciated by our staff and enables them to return customer phone calls much faster.” Read the Full Case Study>
  • Jacques Olivier Jr.

  • Chairman

Norwegian Cruise Line
“Avaya brought a depth of knowledge about contact center operations that was essential to restructuring our call center infrastructure.” Read the Full Case Study>
  • Barbara Tucker

  • Manager, Telecommunications

Colombian Cardiovascular Foundation
"The administration, through a graphic interface from Avaya Fabric, was much easier to handle than those from other suppliers. For these reasons, along with the level of quality and service, we decided to go with Avaya.” Read the Full Case Study>
  • Sergio A. Otero Nariño

  • Telecoms Engineer

Universitätsspital Genf
"Eltern und unser Personal lieben Avaya Scopia. Mütter können ihr Baby auf dem Bildschirm ihrer Wahl – Laptops, Tablets, Smartphones – sehen und das Videokonferenzsystem mit der kostenlos verfügbaren Client-Software nutzen. Das mindert ihre Sorgen und erleichtert ihre Erholung." Read the Full Case Study>
  • Yann Levy-Jamet

  • Anwendungsberater

Erlanger Health System
"We were looking for a partner, not a vendor. Avaya has proven to be a partner to Erlanger – they are there when we need them, and they have a strong team for sales and support." Read the Full Case Study>
  • David Peterson

  • CIO

Town of Shawinigan
“Information sharing is so ingrained into the concept of Smart Cities and we needed a reliable, secure way to manage the network that will give us the means to communicate with our citizens and extend our portfolio of services to them. The Avaya network allows us to do just that.” Read the Full Case Study>
  • Lyne Vallières

  • Director of the Office of Information Technology

SEE ALL>

Featured Case Studies

2500+ Employees
Networking

Build a path to the future. Avaya’s advanced fabric networking technology takes SDN networking and cloud services to the next level. Reduce network outages, enjoy quicker access to information, and easily integrate new communications channels and applications. If you wish, do it all with your existing infrastructure.

Services
Team Engagement

Team engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.

Healthcare

Erlanger Health System

Digital transformation has been a top priority in recent years for healthcare organizations who believe that they can improve efficiency and...

Topic: Network Security, Regulatory Compliance, Team Efficiency, Telemedicine
1-99 Employees
Customer Engagement

Today’s customer relationships are ongoing conversations that unfold across time and channels. Phone, video, email, chat, social: It’s all one integrated omnichannel now. Done right, seamless execution pays off in increased revenue and higher lifetime value of customers. Our customer engagement solutions make it possible. 

Team Engagement

Team engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.

Retail

Olivier Ford

Thanks to sustained growth over several years, Olivier Ford, a car dealership in St-Hubert, still ranks year after year among the best Ford dealers in

Topic: Customer Service, Team Efficiency
2500+ Employees
Customer Engagement

Today’s customer relationships are ongoing conversations that unfold across time and channels. Phone, video, email, chat, social: It’s all one integrated omnichannel now. Done right, seamless execution pays off in increased revenue and higher lifetime value of customers. Our customer engagement solutions make it possible. 

Team Engagement

Team engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.

Hospitality

Norwegian Cruise Line

Hurricanes and other extreme weather can be a major disruption to operations at Norwegian Cruise Line (NCL) – in more ways than you...

Topic: Customer Service, Multisite - Branches, Team Efficiency