Plantronics

Full Case Study
100-2,499 Employees
Customer Engagement

Today’s customer relationships are ongoing conversations that unfold across time and channels. Phone, video, email, chat, social: It’s all one integrated omnichannel now. Done right, seamless execution pays off in increased revenue and higher lifetime value of customers. Our customer engagement solutions make it possible. 

Technology

Plantronics

This California-based technology company needed to transform its seven global contact centers into ‘customer engagement’ centers...

Topic: Bring your Own Device (BYOD), Customer Service, Multi-channel