Full Case Study
100-2,499 Employees
Customer Engagement

Today’s customer relationships are ongoing conversations that unfold across time and channels. Phone, video, email, chat, social: It’s all one integrated omnichannel now. Done right, seamless execution pays off in increased revenue and higher lifetime value of customers. Our customer engagement solutions make it possible. 



This California-based technology company needed to transform its seven global contact centers into ‘customer engagement’ centers...

Topic: Bring your Own Device (BYOD), Customer Service, Multi-channel