Hillsong Church

2500+ Employees
Networking

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"Using Avaya SDN Fx, we are able to provide reliable multicast video to 45,000 people each week across Australia.”

— Ricki Cook, Creative Technology, Hillsong Church

Benefits

Increased Productivity
Improved Customer Service

HILLSONG CHURCH CONNECTS MEMBERS ACROSS THE COUNTRY WITH SDN FX

Hillsong is a Pentecostal church based in Baulkham Hills, Sydney. With over 25 Australian sites, the church conducts services, events, conferences, and activities for more than 45,000 members each weekend. Hillsong implemented an Avaya SDN Fx network architecture to enable its nationwide campuses to deliver high-quality services to all major locations.

Hillsong’s aging non-Avaya legacy network was suffering from outages and dropouts. With new and more demanding requirements presenting themselves on a weekly basis, the church found it increasingly difficult to adapt its aging hardware to suit.

The traditional protocols struggled to deliver the flexibility required to scale, therefore jeopardising the reliability of peak broadcasts for weekend services. In many instances, the technology collapsed under Hillsong’s demands, triggering failures and dropouts for multiple campuses across Australia.

CHALLENGES

  • Hillsong’s legacy network was unreliable and inflexible, unable to deliver sufficient performance to meet the demand of the dynamic church. Following numerous outages and dropouts, Hillsong explored a new way to improve the experience it delivers to 45,000 people every week

VALUE CREATED

  • The church’s network is now fully virtualised. Virtualisation enables the reliable delivery of highly-secure digital services, including broadcasts, video surveillance, IP telephony and administration systems, & carrier grade feature sets, such as providing transit services for its own internet backbone
  • Hillsong is now able to move at ‘business speed’. Changes to and additions of services in the network can be performed through quick provisioning without interrupting day-to-day operations
  • With SDN Fx, Hillsong can support its dynamic expansion by extending its network to cater for its unique experiences so that services perform as required and without interruption

With the ever-increasing requirement for sufficient network capacity to deliver multi-gigabits of broadcast grade HD video across all its primary campuses, Hillsong undertook an evaluation of a new, standards-based approach that would provide enough capacity, scalability, and reliability for its multicast requirements. It needed a simple way to multicast high definition (HD) video across its major locations.

Through their own research and workshops, and along with Avaya Platinum Partner, AGC Networks, Hillsong selected Avaya SDN Fx as it could provide a flexible core network that was easy to adapt and scale, and support major changes at any time without interruptions. 

Avaya SDN Fx has enabled Hillsong to create a network core that can push multi-gigabits of data across its major locations, enhancing its reach and eliminating performance issues.

According to Hillsong, the new network provides a level of flexibility the church had never experienced before. For example, it can now set-up a new IP-based multicast virtual network to support a temporary video feed in minutes, rather than being forced to schedule broadcasts well ahead of time.

"With on demand access to real-time streams from all our sites, the regional campuses can stay connected, and our wider community stays engaged.”

— Ricki Cook, Creative Technology, Hillsong Church.

 

No longer facing outages or disruptions, the church can share live, HD video streams between all sites simultaneously so any campus can view services at another location with thanks to advanced SDN automation by simply pushing a button to select another site's source to the local site's desitination. This has allowed Hillsong to create interactive services between multiple sites all at the same time.

With video on demand, there is no need for complex set-up procedures. Members at the nation-wide locations can connect at any time without being restricted by technology or geography.

Hillsong also has a requirement to securely partition the network based on business role and function. With SDN Fx, new services-based partitions can be created by simply associating an edge switch VLAN with a network-wide service identifier number. The core and distribution switches are untouched. This means new services can be turned up quickly, with the guarantee that provisioning errors will not cause a network outage during the change.

About Hillsong Church

Hillsong is a multi-site Pentecostal church with campuses in Sydney, Brisbane, Melbourne, Newcastle, Gold Coast and Noosa. Its 22 Australian sites host more than 45,000 attendees each week, with another 30,000 using its online streaming or watching internationally via the Hillsong Channel www.hillsong.com/

CUSTOMER PROFILE
  • Headquarters:

  • Australia

  • # Employees:

  • 1000

Hillsong is a multi-site Pentecostal church with campuses in Sydney, Brisbane, Melbourne, Newcastle, Gold Coast and Noosa. Its 22 Australian sites host more than 45,000 attendees each week, with another 30,000 using its online streaming or watching internationally via the Hillsong Channel www.hillsong.com/

What our Customers are saying
"Avaya technology has allowed us to create a network with on demand access to real-time streams from all our sites, the regional campuses can stay connected, and our wider community stays engaged.”

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  • Ricki Cook

  • Hillsong Church

AVAYA SOLUTIONS DELIVERED